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Matrox MX02 Mini no longer detected, blue light flashes

 
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MDay
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Mon Nov 21, 2016 5:45 pm    Post subject: Matrox MX02 Mini no longer detected, blue light flashes Reply with quote

My Matrox Mini has worked well for years. Then last week I plugged it in and the blue light started blinking on and off rapidly, about one pulse per second, where before it would pulsate slowly. After I turned on my computer, the blue light kept blinking at the same speed, only a tad more brightly, and continued to do so after Windows 7 Professional had booted up. When I try plugging in only the Mini, with no other cables connected, the blue light blinks on and off in the same pattern as when other cables are connected.

Neither Windows 7 Professional nor Matrox Utility has been able to detect the hardware. I've read through dozens of posts dealing with this problem and tried all your recommendations, many times over. But no luck.

Could it be the power supply?

The Matrox cable with two yellow arrows?

PCIe card?

The Matrox box, itself?

My computer is an HP Z420 running Windows 7 Professional. I use the box with Avid Media Composer 5.5. My Product ID is: 865351


Thank you kindly for any suggestions you might have for me.
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Matrox_Support_Sam
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PostPosted: Tue Nov 22, 2016 10:46 am    Post subject: Reply with quote

Please go through this hardware detection guide. Then let us know if you see the 'other multimedia' device in the system report. The MXO2 led should also remain ON (no flickering or flashing).

MXO2 Hardware Connection Checklist for MAC and PC

1. Power off both the computer system (PC or MAC) and unplug the MXO2 A/C power adapter.

2. Disconnect the Matrox host cable on both the MXO2 and computer system. Inspect the host cable pins on both connector ends. The pins must all be perfectly straight. Having just one slightly distorted pin can cause hardware detection issues. Use a small flat head screwdriver to straighten any bent pins.

Important: The host cable connector ends are D-shaped & must be inserted in the proper orientation.

There are 4 different types of host cables that have been sold since the MXO2 products began production.
Type 1: A 'Molex' label printed on both sides of the connector.

Type 2: A green dot printed on the wider side of the connector

Type 3: A yellow arrow printed on the wider side of the connector

Type 4: A large 'A' or 'B' label printed on each end of the cable (this is the newest cable). The 'B' side is the wider side of the connector.

With type 1, you must visually inspect the connectors and identify the wider side of the D shape connector. It is the wider side of this cable, or the green dot (for type 2 cables), or the yellow arrow (for type 3 cables), or the 'B' side (for type 4 cables) that must face?
-the HOST label ---------> on the MXO2 device Host connector
-the XI-LINK engraving-> on the Matrox PCI-e adapter for desktops
-the TOP side ------------> of the Matrox Express/34 adapter for laptops
-the HOST label: --------> on Matrox Thunderbolt adapters for MAC systems

3. For desktop systems: Open the computer chassis and re-seat the Matrox PCI-express card in the System or switch PCI slots (if another slot is available). Verify that the card is fully seated & secured using a screw or the case retention mechanism. Then re-connect the host cable to the card in the proper orientation.

For laptop systems: Remove the Matrox express/34 adapter from the laptop. Connect the host cable to the card. Insert the express card back into the slot and verify that the card has 'clicked' in place.

Tip: Just before inserting the host cable connector, pull back on the retention screw arms to ensure that the screws do not inhibit the connector from being inserted fully. Once the connector is properly inserted, tighten the screws to prevent accidental disconnection.

Note: In some cases, reversing the ends of the host cable can trigger the MXO2 to regain proper detection. If this is the case, please verify the pins once again.

4. Connect the MXO2 A/C power adapter. Try a different wall socket or power bar. Avoid UPS devices.

5. Power on the computer system & verify that the MXO2 LED turns ON. The led is Blue (MXO2 without MAX devices) or Red (MXO2 with MAX). It should not flicker or pulse ON and OFF. If the LED flickers faintly, then the MXO2 A/C power adapter must be replaced. If the LED pulses ON and OFF, then go through the above steps one more time. If a solid LED cannot be obtained, contact Matrox Video Technical Support.

Proceed to the next section only once the MXO2 LED is ON solid.



MAC Platform Notes

For MAC systems with the MXO2 connected using either the Matrox PCI-e or express/34 adapters:
- Go to System Profiler -> Hardware -> PCI Cards.
- Verify the list of cards. If detected, the MXO2 should be listed as a card of type 'other multimedia'.

For systems with the MXO2 connected using the Matrox Thunderbolt adapter or the DS1/Dock:
- Go to System Profiler -> Hardware -> Thunderbolt
- Verify the list of devices. If detected, the Thunderbolt adapter should appear as 'T/ADP' or 'MXO2 Dock'
- If the Thunderbolt device is not listed, verify that the Thunderbolt cable is connected in the proper orientation & try another Thunderbolt cable (if one is available).
- Once the Thunderbolt device is listed, then go to System Profiler -> Hardware -> PCI Cards
- Verify the list of cards. If detected, the MXO2 should be listed as a card of type 'other multimedia'.

Once the appropriate devices are listed in the MAC System Profiler, then proceed to download and install the required Matrox driver for your system. After installation, load the MXO2 Utilities application in your MAC System Preferences. The 'Info' section of the application will list data such as MXO2 serial number and software/firmware versions.

Note: When downloading the MXO2 driver from our website, monitor the file download and verify that it is not interrupted. If an interruption occurs or the download size does not match the file size in the driver download description page, clear your web browser cache/temporary files and try the download again.

PC Platform Notes

For PC systems, open Device Manager and verify the presence of a 'Multimedia Controller'. If detected, then download and install the MXO2 driver required. Once the installation has completed, open the Matrox X.info application as follows:
- Right-Click on the teal 'M' icon in the system tray
- Click on Open X.info
- Click the drop-down menu at the top and select 'Hardware'.

If the hardware information window contains data such as the serial number and production date, then the MXO2 is properly detected by your system.

General Notes:

1. For both PC and MAC platforms, verify that your system is fully updated and meets the minimum hardware and software specifications listed in the MXO2 user guide.

2. With the MXO2 device, special care must be taken when inserting/removing the A/C power supply cable. It has a pull-back retention mechanism that needs to be pulled back before inserted into the port on the back of the MXO2. If this is not done, the 4 pins on the cable connector can be pushed in too deep and not make proper contact. To remedy the problem, the 4 pins must be pulled back with a small pair of needle-nose pliers. This only applies to the MXO2 and not to the other MXO2 devices (Mini, LE, RACK).

3. For MAC systems with the MXO2 connected via the Matrox Thunderbolt adapter or Matrox MXO2 Dock, verify that the system has Thunderbolt support. If supported, a lightning logo is printed on the top side of the Thunderbolt connector on the MAC. If this logo is not printed, then the system is lacks Thunderbolt support. Note that the MAC System Report (or system profiler) list will still show a Thunderbolt category even if the system lacks Thunderbolt support.

In order for the MXO2 to show up as a Thunderbolt device, the MAC must be fully updated. Continue to run MAC Software Update scans until no more Thunderbolt updates are found.
_________________
Regards,
Sam
Matrox Video Technical Support
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MDay
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Tue Nov 22, 2016 12:56 pm    Post subject: Reply with quote

Thanks, Sam. I will try your instructions once again in the hopes that I may have overlooked something the first six times I tried them.

Meanwhile, where would I be able to buy a replacement for the AC power supply?

Mike
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MDay
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Tue Nov 22, 2016 1:57 pm    Post subject: Reply with quote

Sam, I followed your precise instructions, but no luck. The blue light continues to blink faintly, no pulsing.

I also tried 1) plugging the AC adapter into two other wall sockets 2) reversing the host cable, the pins of which look perfectly aligned to me, nothing bent.

So I guess the next step is to buy a new AC power adapter. I haven't been able to find one on the Matrox store website. Do you know where I would be able to buy a new one?


Thanks,
Mike


PS I haven't contacted Matrox video support, because my unit is more than three years old, no longer under warranty.
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Matrox_Support_Sam
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Posts: 6881

PostPosted: Tue Nov 22, 2016 2:43 pm    Post subject: Reply with quote

Hi,

You can try with your local dealer or reseller or search on B&H website.
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Regards,
Sam
Matrox Video Technical Support
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