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Mojito Max - The Capture stops unexpectedly

 
Post new topic   This topic is locked: you cannot edit posts or make replies.    Matrox MXO User Forum Forum Index -> MXO2 Family and Mojito MAX with Adobe CC 2014 (Windows)
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andreborges
(MXO)




Joined: 04 Jul 2005
Posts: 0

PostPosted: Thu Apr 09, 2015 3:37 pm    Post subject: Mojito Max - The Capture stops unexpectedly Reply with quote

Hi all.
We're recording daily about five hours of video from HD-SDI.
Two time a month or more it happens.
One of television productions is recorded, but the Matrox stop recording without explanation.
The recording status appears normal until the end of, but the Matrox records only part of the production.
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Matrox_Support_Vlad
(MXO)




Joined: 04 Jul 2005
Posts: 805

PostPosted: Fri Apr 10, 2015 10:04 am    Post subject: Reply with quote

Client has been contacted and Technical Support case has been opened against this post. We'll provide further information when available.
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Tech Support Vlad
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Matrox_Support_Vlad
(MXO)




Joined: 04 Jul 2005
Posts: 805

PostPosted: Fri Apr 29, 2016 8:22 am    Post subject: Reply with quote

Client is using AMD Opteron systems which are not validated for Matrox Mojito card. It seems some sort of incompatibility issue as we have ran capture test for two days straight without encountering any issue.
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Tech Support Vlad
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