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K2200 Nvidia GPU Acceleration disabled

 
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gbobel
(MXO2 Mini with MAX)




Joined: 04 Jul 2005
Posts: 18

PostPosted: Thu Dec 03, 2015 2:06 pm    Post subject: K2200 Nvidia GPU Acceleration disabled Reply with quote

With Premiere Pro CC 2015 and the NVidia K2200 graphic card I can't select the GPU Acceleration in the File, Project Settings, General setup. The Video Rendering and Playback drop box only has "Mercury Playback Engine Software only" selected and is grayed out.

I just put the Nvidia K2200 card (PNY) into the system which used to work with a older GeForce card (EVGA GTX470) along with a Matrox MXO2 accelerator.

Can the MXQ2 and the K2200 work together? Or do I have to take the MXO2 out of the system to allow GPU Acceleration using the Nvidia K2200?

Thanks for your help.
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Matrox_Support_Sam
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Joined: 04 Jul 2005
Posts: 6881

PostPosted: Thu Dec 03, 2015 2:38 pm    Post subject: Reply with quote

Are you running the latest NVIDIA graphic card drivers?

Have you tried uninstalling MXO2 software and see if the issue persists?

What are your system specs? OS version? MXO2 software version?

Have you contacted Adobe regarding this issue?
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Sam
Matrox Video Technical Support
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gbobel
(MXO2 Mini with MAX)




Joined: 04 Jul 2005
Posts: 18

PostPosted: Thu Dec 03, 2015 3:26 pm    Post subject: Reply with quote

The system uses a ASUS PS9X79 motherboard with an intel i7 with 32GB of RAM and lots of hard drives.
The Nvidia K2200 driver is 340.52
I have the MXO2 box removed but the interface card is in box and the software was NOT uninstalled from the system. I think the driver of the MXO is about 2 back - CC before CC2014 release.
Does the MXO driver interfare with PPro seeing the K2200 as a "cuda approved" card?
I have asked question on Adobe Forum but have not received an answer. Also cant find a way to actually talk to a human at Adobe.
Thanks for your help.
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Matrox_Support_Sam
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PostPosted: Thu Dec 03, 2015 4:04 pm    Post subject: Reply with quote

This would be an Adobe issue as MXO2 should not interfere with CUDA cards in Adobe.

Try removing both MXO2 hardware and software and verify if the issue still occurs with Premiere stand-alone.
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Sam
Matrox Video Technical Support
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gbobel
(MXO2 Mini with MAX)




Joined: 04 Jul 2005
Posts: 18

PostPosted: Thu Dec 10, 2015 2:28 pm    Post subject: Reply with quote

Removed the earlier Nvidia drivers and reinstalled which has solved the problem.

QUESTION...
Can I now install the Matrox MXO2 and use the 2015 (matrox) drivers and expect the MXO2 to work together with the NVidia video card all using the Mercury Playback Transmit with acceleration?
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Matrox_Support_Sam
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PostPosted: Thu Dec 10, 2015 2:38 pm    Post subject: Reply with quote

The MXO2 should not interfere with the CUDA acceleration being disabled.

Make sure graphic card drivers and Adobe CC 2015 are updated before installing MXO2 8.0 drivers.

Let us know your findings.
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Sam
Matrox Video Technical Support
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gbobel
(MXO2 Mini with MAX)




Joined: 04 Jul 2005
Posts: 18

PostPosted: Mon Dec 14, 2015 9:51 am    Post subject: Reply with quote

I successfully installed the MXO2 Mini software BUT the red led on the Mini Hardware does not light. What is required for the light to turn on - there is no on/off switch?
I have the PCI card installed with the cable with the "B" side up both on the PCI card and the MXO2 box.
I have a power supply installed with a 12 VDC power supply with the correct polarity.
The Matrox Mtx.utils Version shows 8.0.0.15342 on the Matrox X.info - "System" drop box - but - nothing when the "Hardware" drop box is selected.
Also in the tray the "TV" icon is RED and says "Matrox I/O hardware not connected" when I hover over the icon.
I did measure the power supply being input and it measured 12VDC. I am not sure if this is the actual power supply although I am 90% sure that is the power supply I was using with when it worked correctly a few weeks ago. The power supply that I am using does not physically look like what is shown in your User Setup paperwork.
I only took the MXO2 mini from the syetem to update my graphic card and the PCI card was in an antistatic bag when out of the computer.
Any help will be appreciated - I need to get this hardware back on line ASAP.
Thanks-----
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Matrox_Support_Sam
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PostPosted: Mon Dec 14, 2015 10:05 am    Post subject: Reply with quote

Please go through this hardware detection guide. Then let us know if you see the 'other multimedia' device in the system report. The MXO2 led should also remain ON (no flickering or flashing).

MXO2 Hardware Connection Checklist for MAC and PC

1. Power off both the computer system (PC or MAC) and unplug the MXO2 A/C power adapter.

2. Disconnect the Matrox host cable on both the MXO2 and computer system. Inspect the host cable pins on both connector ends. The pins must all be perfectly straight. Having just one slightly distorted pin can cause hardware detection issues. Use a small flat head screwdriver to straighten any bent pins.

Important: The host cable connector ends are D-shaped & must be inserted in the proper orientation.

There are 4 different types of host cables that have been sold since the MXO2 products began production.
Type 1: A 'Molex' label printed on both sides of the connector.

Type 2: A green dot printed on the wider side of the connector

Type 3: A yellow arrow printed on the wider side of the connector

Type 4: A large 'A' or 'B' label printed on each end of the cable (this is the newest cable). The 'B' side is the wider side of the connector.

With type 1, you must visually inspect the connectors and identify the wider side of the D shape connector. It is the wider side of this cable, or the green dot (for type 2 cables), or the yellow arrow (for type 3 cables), or the 'B' side (for type 4 cables) that must face?
-the HOST label ---------> on the MXO2 device Host connector
-the XI-LINK engraving-> on the Matrox PCI-e adapter for desktops
-the TOP side ------------> of the Matrox Express/34 adapter for laptops
-the HOST label: --------> on Matrox Thunderbolt adapters for MAC systems

3. For desktop systems: Open the computer chassis and re-seat the Matrox PCI-express card in the System or switch PCI slots (if another slot is available). Verify that the card is fully seated & secured using a screw or the case retention mechanism. Then re-connect the host cable to the card in the proper orientation.

For laptop systems: Remove the Matrox express/34 adapter from the laptop. Connect the host cable to the card. Insert the express card back into the slot and verify that the card has 'clicked' in place.

Tip: Just before inserting the host cable connector, pull back on the retention screw arms to ensure that the screws do not inhibit the connector from being inserted fully. Once the connector is properly inserted, tighten the screws to prevent accidental disconnection.

Note: In some cases, reversing the ends of the host cable can trigger the MXO2 to regain proper detection. If this is the case, please verify the pins once again.

4. Connect the MXO2 A/C power adapter. Try a different wall socket or power bar. Avoid UPS devices.

5. Power on the computer system & verify that the MXO2 LED turns ON. The led is Blue (MXO2 without MAX devices) or Red (MXO2 with MAX). It should not flicker or pulse ON and OFF. If the LED flickers faintly, then the MXO2 A/C power adapter must be replaced. If the LED pulses ON and OFF, then go through the above steps one more time. If a solid LED cannot be obtained, contact Matrox Video Technical Support.

Proceed to the next section only once the MXO2 LED is ON solid.



MAC Platform Notes

For MAC systems with the MXO2 connected using either the Matrox PCI-e or express/34 adapters:
- Go to System Profiler -> Hardware -> PCI Cards.
- Verify the list of cards. If detected, the MXO2 should be listed as a card of type 'other multimedia'.

For systems with the MXO2 connected using the Matrox Thunderbolt adapter or the DS1/Dock:
- Go to System Profiler -> Hardware -> Thunderbolt
- Verify the list of devices. If detected, the Thunderbolt adapter should appear as 'T/ADP' or 'MXO2 Dock'
- If the Thunderbolt device is not listed, verify that the Thunderbolt cable is connected in the proper orientation & try another Thunderbolt cable (if one is available).
- Once the Thunderbolt device is listed, then go to System Profiler -> Hardware -> PCI Cards
- Verify the list of cards. If detected, the MXO2 should be listed as a card of type 'other multimedia'.

Once the appropriate devices are listed in the MAC System Profiler, then proceed to download and install the required Matrox driver for your system. After installation, load the MXO2 Utilities application in your MAC System Preferences. The 'Info' section of the application will list data such as MXO2 serial number and software/firmware versions.

Note: When downloading the MXO2 driver from our website, monitor the file download and verify that it is not interrupted. If an interruption occurs or the download size does not match the file size in the driver download description page, clear your web browser cache/temporary files and try the download again.

PC Platform Notes

For PC systems, open Device Manager and verify the presence of a 'Multimedia Controller'. If detected, then download and install the MXO2 driver required. Once the installation has completed, open the Matrox X.info application as follows:
- Right-Click on the teal 'M' icon in the system tray
- Click on Open X.info
- Click the drop-down menu at the top and select 'Hardware'.

If the hardware information window contains data such as the serial number and production date, then the MXO2 is properly detected by your system.

General Notes:

1. For both PC and MAC platforms, verify that your system is fully updated and meets the minimum hardware and software specifications listed in the MXO2 user guide.

2. With the MXO2 device, special care must be taken when inserting/removing the A/C power supply cable. It has a pull-back retention mechanism that needs to be pulled back before inserted into the port on the back of the MXO2. If this is not done, the 4 pins on the cable connector can be pushed in too deep and not make proper contact. To remedy the problem, the 4 pins must be pulled back with a small pair of needle-nose pliers. This only applies to the MXO2 and not to the other MXO2 devices (Mini, LE, RACK).

3. For MAC systems with the MXO2 connected via the Matrox Thunderbolt adapter or Matrox MXO2 Dock, verify that the system has Thunderbolt support. If supported, a lightning logo is printed on the top side of the Thunderbolt connector on the MAC. If this logo is not printed, then the system is lacks Thunderbolt support. Note that the MAC System Report (or system profiler) list will still show a Thunderbolt category even if the system lacks Thunderbolt support.

In order for the MXO2 to show up as a Thunderbolt device, the MAC must be fully updated. Continue to run MAC Software Update scans until no more Thunderbolt updates are found.
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Regards,
Sam
Matrox Video Technical Support
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gbobel
(MXO2 Mini with MAX)




Joined: 04 Jul 2005
Posts: 18

PostPosted: Tue Dec 15, 2015 8:44 am    Post subject: Reply with quote

Sam,

Thanks for your detailed procedure.

Was my problem (of course).
I had the Matrox MXO2 cable fliped on the computer side. I fliped it and I am all set for now.

Thanks for all your help. Have a great holiday.
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Matrox_Support_Sam
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Posts: 6881

PostPosted: Tue Dec 15, 2015 8:58 am    Post subject: Reply with quote

Great to hear all is working well. We will close this post but feel free to post back with any further issues.

Have a great holiday as well.
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Sam
Matrox Video Technical Support
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