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Great Support

 
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George Holsomback
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 1

PostPosted: Mon Jul 14, 2014 6:03 pm    Post subject: Great Support Reply with quote

I called in today to get some help with an issue from recently downloading and setting up Premiere Pro CC with my MX02 Mini. Joe was the technical person that answered my call. He went right to the problem and resolved it, but what was really impressive was that he went through my computer to make sure my Graphic Card drivers and Windows updates were current (which they weren't). On and off he spent at least a couple of hours working on my system. I told him that I had NEVER experienced that level of customer support before. Great support, what a difference one person can make, thank you Joe.

Best regards,
George Holsomback
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Andrew Smith
(MXO2 with MAX)




Joined: 04 Jul 2005
Posts: 1000

PostPosted: Tue Jul 15, 2014 8:41 pm    Post subject: Reply with quote

And to think that you "only" got Joe! Razz

Andrew
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Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3323

PostPosted: Wed Jul 16, 2014 8:34 am    Post subject: Reply with quote

Thank you very much George for the kind comments. It is genuinely appreciated.

Very funny Andrew...Smile
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Regards,
Joe
Matrox Video Technical Support
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