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jlummel
(RT.X2)
Joined: 04 Jul 2005
Posts: 67
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 Posted: Fri Aug 05, 2011 7:34 pm Post subject: Sharing video on RT.X2/CS4 system & new CS5.5 system pro |
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I need to share video between a Matrox RT.X2 Adobe CS4 workstation and a new Adobe CS5.5 workstation and need the Matrox codecs installed on the CS5.5 system. However there are problems:
With the Matrox codecs installed (version 1.0.0.28, freshly d/l'ed on July 12) under CS5.5, Premiere Pro, After Effects and Encore remain running in the background after you exit, leaving zombie processes. When run multiple times without rebooting the system between runs, Premiere Pro and After Effects stack up multiple zombies that consume large amounts of RAM and some CPU, and Encore just simply refuses to run if there's already an Encore zombie in the background (requiring a zombie kill or a reboot). If you wait about a half hour or so the zombies will eventually terminate themselves.
I've installed and uninstalled the codec package several times and each time they are loaded I get the zombies. When I uninstall the codec package, everything works fine and the processes terminate as expected when exited (ie- no zombie processes). But I can't use any video created with the Matrox codecs.
Is there a fix or at least a work around to this?
My CS5.5 system is:
Asus P5E-Deluxe motherboard
Patriot Viper 8GB (4x2GB) DDR2 800mHz RAM
Intel Core2 Quad CPU Q8400 2.66GHz
Arctic Cooling Freezer Pro 7 CPU cooler
Evga nVidia GTX 550 Ti 1GB video
Asus Xonar DX Audio
Sil-3132 PCIe-1x eSATA2 card (2 external ports)
Adaptec 2940UW SCSI card
OCZ 600W power supply
Seagate Momentous XT Hybrid 500GB boot drive
Internal RAID-0 1.5TB (2x WD Cavier Black 750GB, Win7 soft RAID)
External eSATA RAID-5 2TB (3x Spinrite F3 1TB, ProRAID cabinet)
LG DVD R/W drive (EIDE)
NZXT Beta case
MS Comfort Curve Keyboard 2000 (USB)
Logitec optical mouse (USB)
Windows 7 Professional SP1 64-bit (fresh install for CS5.5)
Adobe Production Premium CS5.5
James
PS- I had originally posted about this problem in a related thread in the General forum, but felt this this problem needed it's own thread in the proper forum (this one) and have updated and clarified things in this posting.
BTW- I also found out the hard way that Encore 5.1 is NOT backwards compatible with Encore 4! I can work around that, but I really really need the Matrox Codecs to work properly with CS5.5! |
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cadri
(RT.X2)
Joined: 04 Jul 2005
Posts: 8
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| Posted: Sat Aug 06, 2011 5:13 am Post subject: Suggestion |
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| After stopping PP, AAE and Encore, just start "Task Manager" (right clik on the Taskbar) and kill PremierePro, After Effects and Encore ... and what do you want. |
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jlummel
(RT.X2)
Joined: 04 Jul 2005
Posts: 67
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| Posted: Sat Aug 06, 2011 6:59 am Post subject: Re: Suggestion |
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| cadri wrote: | | After stopping PP, AAE and Encore, just start "Task Manager" (right clik on the Taskbar) and kill PremierePro, After Effects and Encore ... and what do you want. |
Not knowing where in the process of shutting down the hold-up caused by the Matrox codecs occurs, this could be a potentially dangerous thing that could introduce corruption into the project's assets or even compromise the integrity of the running system, affecting other Adobe processes, etc, both running ones and ones you may start later before a reboot.
Now I did try the VFW drivers that came with Matrox Tools 4.2.1 and there were no zombie processes produced, however none of the HD video files worked with these codecs and only a handful of the SD videos would.
So killing the processes off really isn't a viable solution, especially in the long term. Long term, though, if I need to move off the Matrox codecs and "retire" the RT.X2 workstation early it would certainly reduce or even eliminate the need to eventually move to the MXO2. So it's pretty much in Matrox's best interest to do a simple bug fix to eliminate this problem now, before existing customers find other solutions!
James |
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Matrox_Support_Sam
(Moderator)
Site Admin
Joined: 04 Jul 2005
Posts: 4101
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| Posted: Mon Aug 08, 2011 4:36 pm Post subject: |
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Hi James,
We have reproduced the issue here and have reported it to our engineering department.
We will update you as soon as we have additional details from engineering. As a workaround, please kill the processes manually until the issue is resolved.
Thank you for your detailed feedback.
_________________
Regards,
Sam
Matrox Video Technical Support |
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cadri
(RT.X2)
Joined: 04 Jul 2005
Posts: 8
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| Posted: Sat Aug 13, 2011 5:41 am Post subject: Suggestion 2 |
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Dear James,
"Killing" processes by Task Manager is not dangereous, because every time you launch these processes after "killing", they works without any problemes. Just like not knowing that they are dead ... Excuse my poor english, but i hope that you understand what i want say. |
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jlummel
(RT.X2)
Joined: 04 Jul 2005
Posts: 67
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| Posted: Sat Aug 13, 2011 7:07 am Post subject: Re: Suggestion 2 |
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| cadri wrote: | Dear James,
"Killing" processes by Task Manager is not dangereous, because every time you launch these processes after "killing", they works without any problemes. Just like not knowing that they are dead ... Excuse my poor english, but i hope that you understand what i want say. |
At the very least, killing processes can leave the Adobe processes that communicate with each other in an indeterminate state. I've had Encore refuse to run at all after killing it a few times, requiring a reboot of the system to get it working again.
Anytime you have to kill a process you run the risk of making things unstable. While I've not had problem with Premiere (which you don't really need to kill off since you can run multiple versions of that process at the same time), I have problem with Encore becoming unstable. And an unstable system can lead to file corruption (with the odds of that happening determined by the nature of the instability).
Having to kill a running process in Windows is NEVER a viable long term solution, it is a sign of something being very wrong! Just like a BSOD, it is a symptom of a bigger problem.
Let's hope that Matrox fixes this quickly!
James |
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Matrox_Support_Sam
(Moderator)
Site Admin
Joined: 04 Jul 2005
Posts: 4101
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| Posted: Mon Aug 15, 2011 10:06 am Post subject: |
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Hi James,
We are hoping to have this issue resolved in the next VFW driver release.
Please stay posted for any further updates we may have.
_________________
Regards,
Sam
Matrox Video Technical Support |
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Matrox_Support_Sam
(Moderator)
Site Admin
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Posts: 4101
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jlummel
(RT.X2)
Joined: 04 Jul 2005
Posts: 67
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| Posted: Tue Oct 04, 2011 3:39 pm Post subject: |
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I just tried the update out and it seems to have fixed the issues I had reported earlier. No more zombies!! You should call this the "House of the Dead" build since it's a zombie killer... 
Thank you so much for getting this done!!
James
PS- In my original message on this thread I comment at the end that Encore CS5.1 wasn't compatible with older Encore CS4 projects. I was able to resolve this problem as well. You need to delete everything in the Encore project sub-folders except the raw menu .PSD files, and the .XML settings files. All cached and conformed media needs to be eliminated with only the .PSD and .XML settings files remaining in their sub-folder under the project folder. All this media will be re-generated by Encore and the project will work fine from then on. Backup the entire project folder before deleting anything in case you delete something that's needed! You can always restore and retry from scratch. |
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Matrox_Support_Sam
(Moderator)
Site Admin
Joined: 04 Jul 2005
Posts: 4101
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| Posted: Tue Oct 04, 2011 3:43 pm Post subject: |
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Thanks for the update James and very much appreciated. The details should definitely help out other users with Encore CS4/CS5 issues.
We will lock this case.
_________________
Regards,
Sam
Matrox Video Technical Support |
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