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Matrox MXO2 mini max s/n is invalid...

 
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Outatime
(MXO)

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PostPosted: Wed Sep 19, 2012 12:17 pm    Post subject: Matrox MXO2 mini max s/n is invalid... Reply with quote

Hi, I'm trying to register this product 4 hous ago and nothing. My 1st problem has been the product registration that tells me my serial number is invalid and I can't download product software and updates, 2nd the web that didn't let me log in to write in this forum, 3rd trying to recover the password with no answer, 4th the webmaster who hasn't given life signs after asking him/her for help, and now that I've been able of logging in because I have a temporary password, back to 1st problem: my MXO2 mini max seral number is INVALID, and the product just doesn't work without a windows 7 software or upgrade (or both of them). I hope you can help me here...
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Matrox_Support_Vlad
(MXO)




Joined: 04 Jul 2005
Posts: 805

PostPosted: Wed Sep 19, 2012 12:26 pm    Post subject: Reply with quote

Hi there,

Can you please call Technical Support Video Division at 1-866-270-4641 and someone will help you out.
_________________
Best regards,
Tech Support Vlad
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Outatime
(MXO)

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PostPosted: Wed Sep 19, 2012 12:33 pm    Post subject: Reply with quote

Hi, Vlad, I'm from and in Spain, and I know English but not reaching the conversation level. Is this phone number for international support? Do they help only in English or in serveral languages? Thanks.
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Matrox_Support_Vlad
(MXO)




Joined: 04 Jul 2005
Posts: 805

PostPosted: Wed Sep 19, 2012 1:22 pm    Post subject: Reply with quote

Hi,

We provide Technical Support on English and French only. However, if you provide me with a serial number of your MXO2 Mini MAX I might be able to help with registration issue.

We await to hear from you.
_________________
Best regards,
Tech Support Vlad
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Outatime
(MXO)

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PostPosted: Wed Sep 19, 2012 1:43 pm    Post subject: Reply with quote

Hi again and thanks for the response. Do you mean to give you the serial number via e-mail? If it's so, what's the address?
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Matrox_Support_Vlad
(MXO)




Joined: 04 Jul 2005
Posts: 805

PostPosted: Wed Sep 19, 2012 1:57 pm    Post subject: Reply with quote

You can send your email to Video Technical Support via.

MXO Support [mxosupport@matrox.com]

Also, please provide following information:
- Your name and phone number
- Serial number of the MXO2 Mini MAX
- OS you are running on your computer
-Full version of the editing application in use, ie Adobe, FCP, etc.
_________________
Best regards,
Tech Support Vlad
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Outatime
(MXO)

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PostPosted: Wed Sep 19, 2012 2:13 pm    Post subject: Reply with quote

Done. Waiting for your answer. If you need more information about anything, please contact me. Thanks.
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Matrox_Support_Vlad
(MXO)




Joined: 04 Jul 2005
Posts: 805

PostPosted: Wed Sep 19, 2012 2:45 pm    Post subject: Reply with quote

Hi Samer,

I have received your email so let me do some investigation and I'll get back to you.
_________________
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Tech Support Vlad
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