Problem with analog video out

[morrismedia]

Hello,

after working flawlessly for quite a while, all of a sudden the analog video out is only working when using a SD preset. It seems as if the HD signal can't be downscaled any more. Could that be a hardware defect?

Thanks for your help

Martin

MacPro 4Core
8 Gig ram
FCP 7
Matrox MXO2 mini
Firmware 15.0
Software version: 2.5.0.0034

[Matrox_Support_Sam]

Hi,

Can you specify your FCP project settings and clips (format/frame rate)?
What are the Video Output settings selected in MXO2 System Preferences?
What is the analog output connected from MXO2 to external monitor?

Do you have the FCP External View > All Frames selected?

Have you tried rebooting the system or reinstalling the MXO2 drivers?

Can you confirm your OSX version?

Please detail your workflow steps so we can better troubleshoot your issue.
_________________
Regards,
Sam
Matrox Video Technical Support

[morrismedia]

Hi Sam,

thanks for your response. Here come the specs you asked for:

Can you specify your FCP project settings and clips (format/frame rate)?
Project Settings:
Seq. / Capture Preset:Matrox MXO2 Mini - uncompressed 1080i 50 8-Bit 48 khz
Vid. Playback: Matrox 1080i 50 YUV 8-Bit


What are the Video Output settings selected in MXO2 System Preferences?
Active Analog out: Composite an S-Video (Component makes no difference)
Analog output: Main Channel
(I tried all different possibilities but nothing worked)

What is the analog output connected from MXO2 to external monitor?
Component out on S-video in on monitor (via Matrox adapter)

Do you have the FCP External View > All Frames selected?
Yes

Have you tried rebooting the system or reinstalling the MXO2 drivers?
Yes

Can you confirm your OSX version?
10.7.4.

Thanks
Martin

[Matrox_Support_Sam]

Hi Martin,

What is your Set Main Channel Format to setting? ie. Follow Application?

Under Channel Selection for Analog Output, can you change to SD channel? Does this work?

Can you try going straight from Composite (Y connector) out of the MXO2 Mini to your Composite input of your monitor?

Are you referring to the Matrox adaptor for S-Video connection as shown on page 49 of the User Guide?: http://www.matrox.com/video/media/pdf/support/mxo2/doc/en_Matrox_MXO2_Installation_and_User_Guide_2_5.pdf

Please let us know your results.
_________________
Regards,
Sam
Matrox Video Technical Support

[morrismedia]

Hi Sam,

it was the switch under "channel selection" for Analog Output to SD Channel instead of Main Channel. Has this been changed with the 2.5.drivers? I'm sure I never touched any of those tabs (only monitor calibration) and both HDMI and analog monitors worked straight away.

Anyway - glad that it works again and thanks for your support!

cheers
Martin

[Matrox_Support_Sam]

Glad to hear all is working well. Thanks for the update and please let us know if you need further technical assistance in the future.
This case will be locked.
_________________
Regards,
Sam
Matrox Video Technical Support