MXO Calibration Tool not changing images

couturemotion · Joined: 04 Jul 2005 Posts: 3

I am working off the latest software. I just got a Dell U2410. When I start up my calibration tool it changes the image over the the scaled/not scaled image. When I click over to the next step, the brightness setting, the image does not switch over to the brightness image.

Any thoughts on if I can solve this problem?

Ian

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

Hi Ian.

What is your full OSX version?

Are you using Matrox 2.1.9.0004?

Is your Dell monitor connected via DVI-OUT from the MXO?
_________________
Regards,
Joe
Matrox Video Technical Support

couturemotion · Joined: 04 Jul 2005 Posts: 3

In the calibration utility it gets through all the steps/changes images UNTIL I get to the hue chroma section. It does not switch from the Image Scaled/Unscaled image over to the hue/chroma image.

Specs:
Mac 10.7.3
Matrox MXO ver. 2.2.0.0002

I've tried uninstalling, trashing preferences, reinstalling but to no avail. Tried simple restarts, and unplugging, still no success.

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

This is unusual behavior that we've not seen on other systems. Therefore I would suggest removing/reinstalling the drivers as follows:

First, try to uninstall the Matrox drivers using the uninstaller application.

Then, manually remove files according to this procedure:

MXO Manual Uninstall Procedure:

Delete the MXOAudioDriver.kext file from your /System/Library/Extensions folder

Then in the Finder press Cmd-Shift-G (Go > Go to Folder) and type "/usr/libexec" (without the quotes)
Delete the MxoDeviceController.app

And again in the Finder's Go to Folder dialog type "/tmp"
Delete the MXOAgent.plist file
Delete the MXODaemon.plist file
Delete the MXOFPGAUpdater.app file

Shut down both MAC and MXO, then power up MXO followed by MAC

Very important: Do not reinstall using the already downloaded Matrox driver. Instead, download a fresh copy of the latest drivers and re-install.

Please let me know if this solves the calibration problem.
_________________
Regards,
Joe
Matrox Video Technical Support

andreas w. · Joined: 04 Jul 2005 Posts: 12

same problem as couturemotion.
at the last step of the calibrations, the image doesn't change. tried to reinstall.
still not working.
any further suggestions?

aw

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

andreas w. · Joined: 04 Jul 2005 Posts: 12

my information:

mac os: 10.6.8
matrox: 2.1.9.0004

chosen video-output: 720p at 50fps

i am using an apple cinema display 23''

Yes, i am referring to hue and chroma-section

everything before that works just fine

aw

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

I have not been able to reproduce this issue internally. Can you try 720p 59.94?

If that does not work, please follow this procedure:

1. Disconnect the MXO USB cable from the MAC

2. Run the MXO Uninstaller application located in: Applications -> Matrox MXO Utilities

3. Run the following MXO Manual Uninstall Procedure:

- In Finder, go to: /System/Library/Extensions
- Delete the MXOAudioDriver.kext file

- In Finder, press Shift+Cmd+G (Go -> Go to Folder) and type: /usr/libexec
- Delete the MxoDeviceController.app

- In the Finder folder dialog, type: /tmp
- Delete the MXOAgent.plist file
- Delete the MXODaemon.plist file
- Delete the MXOFPGAUpdater.app file

4. Shut down the MAC

5. Re-connect the MXO USB cable to the MAC. Verify that A/C power is connected to the MXO. Then power up the MAC. The blue LED on the MXO should turn ON.

6. Load the MAC system profiler. You should see a 'MXO by Matrox' device listed under the USB category. If it is there, then re-download latest Matrox driver for your OSX and install.
_________________
Regards,
Joe
Matrox Video Technical Support

andreas w. · Joined: 04 Jul 2005 Posts: 12

hi,
wether it's on 59,94 or 50 makes no difference.
followed your instructions and still the same problem.
furthermore, final cut pro isn't able to play a sequence when using mxo presets! the monitor just shows the frame at the position the cursor was on, when activating master mode and the canvas shows a flickering image.
this is pretty bad! and looking at the forum, i am not the only one with this problem:
http://forum.matrox.com/mxo/viewtopic.php?t=7094

any further suggestions?
greetings
aw

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

Thank you for that link. Unfortunately we never heard back from the other user.

What is your model graphic card on your MAC system? Did the MXO ever work properly on this sytem?
_________________
Regards,
Joe
Matrox Video Technical Support

andreas w. · Joined: 04 Jul 2005 Posts: 12

i am currently working of a 13'', 2010 macbook pro, with a geforce 320M card.
the mxo was working on my old macbook pro, which broke.
that's the first time i tried to install it on the new one.

i am using an original apple-minidisplay to dvi adapter.

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

Thank you Andreas,

I'd like to run a test here. Can you give me the MAC Model Identifier number? It can be found in the Mac system profiler under the main hardware category. It should be a number like 4, 1 etc.

Thank you.
_________________
Regards,
Joe
Matrox Video Technical Support

andreas w. · Joined: 04 Jul 2005 Posts: 12

MacBook Pro 7.1

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

Thanks Andreas,

I will try to find a similar system here and run some tests.
_________________
Regards,
Joe
Matrox Video Technical Support

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

For FCP output, please check the following:

What is the format / frame rate of the footage?
What is the FCP sequence setting?
Is 'all frames' selected in FCP->View->External video
Does it work if you disable 'mirror on desktop'?

Also, does the MXO work fine as a dual display using Presentation Mode?
_________________
Regards,
Joe
Matrox Video Technical Support