Matrox MXO User Forum Forum Index

 
 FAQFAQ   SearchSearch         RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

MXO Calibration Tool not changing images
Goto page 1, 2  Next
 
Post new topic   Reply to topic    Matrox MXO User Forum Forum Index -> MXO
View previous topic :: View next topic  
Author Message
couturemotion
(MXO)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Sat Mar 10, 2012 10:44 am    Post subject: MXO Calibration Tool not changing images Reply with quote

I am working off the latest software. I just got a Dell U2410. When I start up my calibration tool it changes the image over the the scaled/not scaled image. When I click over to the next step, the brightness setting, the image does not switch over to the brightness image.

Any thoughts on if I can solve this problem?

Ian
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Mar 12, 2012 1:26 pm    Post subject: Reply with quote

Hi Ian.

What is your full OSX version?

Are you using Matrox 2.1.9.0004?

Is your Dell monitor connected via DVI-OUT from the MXO?
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
couturemotion
(MXO)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Sat Mar 31, 2012 11:34 am    Post subject: Calibration Tool Not Working Properly (Images not switching) Reply with quote

In the calibration utility it gets through all the steps/changes images UNTIL I get to the hue chroma section. It does not switch from the Image Scaled/Unscaled image over to the hue/chroma image.


Specs:
Mac 10.7.3
Matrox MXO ver. 2.2.0.0002

I've tried uninstalling, trashing preferences, reinstalling but to no avail. Tried simple restarts, and unplugging, still no success.
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Apr 02, 2012 7:35 am    Post subject: Reply with quote

This is unusual behavior that we've not seen on other systems. Therefore I would suggest removing/reinstalling the drivers as follows:

First, try to uninstall the Matrox drivers using the uninstaller application.

Then, manually remove files according to this procedure:

MXO Manual Uninstall Procedure:

Delete the MXOAudioDriver.kext file from your /System/Library/Extensions folder

Then in the Finder press Cmd-Shift-G (Go > Go to Folder) and type "/usr/libexec" (without the quotes)
Delete the MxoDeviceController.app

And again in the Finder's Go to Folder dialog type "/tmp"
Delete the MXOAgent.plist file
Delete the MXODaemon.plist file
Delete the MXOFPGAUpdater.app file

Shut down both MAC and MXO, then power up MXO followed by MAC

Very important: Do not reinstall using the already downloaded Matrox driver. Instead, download a fresh copy of the latest drivers and re-install.

Please let me know if this solves the calibration problem.
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
andreas w.
(MXO)




Joined: 04 Jul 2005
Posts: 12

PostPosted: Mon Jul 30, 2012 2:40 pm    Post subject: Reply with quote

same problem as couturemotion.
at the last step of the calibrations, the image doesn't change. tried to reinstall.
still not working.
any further suggestions?

aw
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Jul 30, 2012 4:50 pm    Post subject: Reply with quote

andreas w. wrote:
same problem as couturemotion.
at the last step of the calibrations, the image doesn't change. tried to reinstall.
still not working.
any further suggestions?

aw


Hello Andreas,

Please provide the following details:

MAC OSX:
Matrox software version:

In the 'video output' section of the calibration utility, which format are you choosing?

When you say at the 'last step' of calibration, are you referring to the 'hue and chroma' section or the 'save settings' section?
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
andreas w.
(MXO)




Joined: 04 Jul 2005
Posts: 12

PostPosted: Thu Aug 02, 2012 12:59 pm    Post subject: Reply with quote

my information:

mac os: 10.6.8
matrox: 2.1.9.0004

chosen video-output: 720p at 50fps

i am using an apple cinema display 23''

Yes, i am referring to hue and chroma-section

everything before that works just fine

aw


Matrox_Support_Joe wrote:
andreas w. wrote:
same problem as couturemotion.
at the last step of the calibrations, the image doesn't change. tried to reinstall.
still not working.
any further suggestions?

aw


Hello Andreas,

Please provide the following details:

MAC OSX:
Matrox software version:

In the 'video output' section of the calibration utility, which format are you choosing?

When you say at the 'last step' of calibration, are you referring to the 'hue and chroma' section or the 'save settings' section?
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Tue Aug 07, 2012 10:57 am    Post subject: Reply with quote

I have not been able to reproduce this issue internally. Can you try 720p 59.94?

If that does not work, please follow this procedure:

1. Disconnect the MXO USB cable from the MAC

2. Run the MXO Uninstaller application located in: Applications -> Matrox MXO Utilities

3. Run the following MXO Manual Uninstall Procedure:

- In Finder, go to: /System/Library/Extensions
- Delete the MXOAudioDriver.kext file

- In Finder, press Shift+Cmd+G (Go -> Go to Folder) and type: /usr/libexec
- Delete the MxoDeviceController.app

- In the Finder folder dialog, type: /tmp
- Delete the MXOAgent.plist file
- Delete the MXODaemon.plist file
- Delete the MXOFPGAUpdater.app file

4. Shut down the MAC

5. Re-connect the MXO USB cable to the MAC. Verify that A/C power is connected to the MXO. Then power up the MAC. The blue LED on the MXO should turn ON.

6. Load the MAC system profiler. You should see a 'MXO by Matrox' device listed under the USB category. If it is there, then re-download latest Matrox driver for your OSX and install.
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
andreas w.
(MXO)




Joined: 04 Jul 2005
Posts: 12

PostPosted: Tue Aug 07, 2012 3:51 pm    Post subject: Reply with quote

hi,
wether it's on 59,94 or 50 makes no difference.
followed your instructions and still the same problem.
furthermore, final cut pro isn't able to play a sequence when using mxo presets! the monitor just shows the frame at the position the cursor was on, when activating master mode and the canvas shows a flickering image.
this is pretty bad! and looking at the forum, i am not the only one with this problem:
http://forum.matrox.com/mxo/viewtopic.php?t=7094

any further suggestions?
greetings
aw
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Tue Aug 07, 2012 4:38 pm    Post subject: Reply with quote

Thank you for that link. Unfortunately we never heard back from the other user.

What is your model graphic card on your MAC system? Did the MXO ever work properly on this sytem?
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
andreas w.
(MXO)




Joined: 04 Jul 2005
Posts: 12

PostPosted: Tue Aug 07, 2012 4:57 pm    Post subject: Reply with quote

i am currently working of a 13'', 2010 macbook pro, with a geforce 320M card.
the mxo was working on my old macbook pro, which broke.
that's the first time i tried to install it on the new one.

i am using an original apple-minidisplay to dvi adapter.
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Fri Aug 10, 2012 4:37 pm    Post subject: Reply with quote

Thank you Andreas,

I'd like to run a test here. Can you give me the MAC Model Identifier number? It can be found in the Mac system profiler under the main hardware category. It should be a number like 4, 1 etc.

Thank you.
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
andreas w.
(MXO)




Joined: 04 Jul 2005
Posts: 12

PostPosted: Mon Aug 13, 2012 4:47 am    Post subject: Reply with quote

MacBook Pro 7.1



Matrox_Support_Joe wrote:
Thank you Andreas,

I'd like to run a test here. Can you give me the MAC Model Identifier number? It can be found in the Mac system profiler under the main hardware category. It should be a number like 4, 1 etc.

Thank you.
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Aug 13, 2012 1:31 pm    Post subject: Reply with quote

Thanks Andreas,

I will try to find a similar system here and run some tests.
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Aug 13, 2012 2:16 pm    Post subject: Reply with quote

For FCP output, please check the following:

What is the format / frame rate of the footage?
What is the FCP sequence setting?
Is 'all frames' selected in FCP->View->External video
Does it work if you disable 'mirror on desktop'?

Also, does the MXO work fine as a dual display using Presentation Mode?
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Matrox MXO User Forum Forum Index -> MXO All times are GMT - 5 Hours
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

This board is protected by Phpbbantispam
Powered by phpBB © 2001, 2002 phpBB Group