iMac mini display port -> DVI -> MXO -> S-video

[ChristerW]

Hi!
We've spent the day trying to connect our iMac 27" with a mini display port to DVI-adapter to the MXO and we get image out of FCP7 but the MXO only displays very jagged stills. We've got the MXO connected by S-video to a DVD-recorder.
Any id?as?

[Matrox_Support_Joe]

Sorry for missing your post.

Please try the following:

1. Disconnect the MXO USB cable from the MAC

2. Run the MXO Uninstaller application located in: Applications -> Matrox MXO Utilities

3. Run the following MXO Manual Uninstall Procedure:

- In Finder, go to: /System/Library/Extensions
- Delete the MXOAudioDriver.kext file

- In Finder, press Shift+Cmd+G (Go -> Go to Folder) and type: /usr/libexec
- Delete the MxoDeviceController.app

- In the Finder folder dialog, type: /tmp
- Delete the MXOAgent.plist file
- Delete the MXODaemon.plist file
- Delete the MXOFPGAUpdater.app file

4. Shut down the MAC

5. Re-connect the MXO USB cable to the MAC. Verify that A/C power is connected to the MXO. Then power up the MAC. The blue LED on the MXO should turn ON.

6. Run a MAC Software Update and apply any Pro Applications updates.

7. Load the MAC system profiler. You should see a 'MXO by Matrox' device listed under the USB category. If it is there, then download latest Matrox driver for your OSX and install.

Also, what is your MAC OSX Version?
Which Matrox driver did you install?
What is your model of graphic card?


If you still have issues, please call us during support hours so we can remote into your system and try a different procedure.
_________________
Regards,
Joe
Matrox Video Technical Support