Adobe Encore 5.1 and Matrox MAX H.264 encoding on Windows

[Matrox_Support_Sam]

Issue with Adobe Encore 5.1 and Matrox MAX H.264 encoding on Windows

If you have a Matrox MXO2 product with Matrox MAX technology or a Matrox CompressHD card, be aware that using a Matrox .264 file with Adobe Encore 5.1 (the version that is included with Adobe CS5.5) on a Windows system, can cause Encore to become unresponsive. This issue affects mostly large Matrox .264 files (about 3 GB or larger), and also occurs when you transcode directly to Matrox H.264 Blu-ray format in Encore 5.1. Adobe is presently investigating this issue to find a solution. In the meantime, Matrox suggests that you do one of the following:

- If you presently have Adobe CS5 and want to upgrade to Adobe CS5.5, uninstall your Matrox Mtx.utils software and upgrade to Adobe CS5.5, and keep your CS5 version of Adobe Encore (that is, you can keep Encore 5.0 and also install Encore 5.1 on your computer). When you install the Matrox Mtx.utils software, the Matrox Player and presets will be installed for Encore 5.1 only, but you'll be able to use Encore 5.0 with your Matrox .264 files.

- If you have only Adobe CS5.5 with Encore 5.1, don't use any Matrox .264 files larger than 3 GB or transcode assets longer than about 10 minutes to Matrox H.264 Blu-ray format. For example, if you have a long Premiere Pro sequence that you want to export to a Matrox .264 file, break your export into multiple files no greater than 3 GB and place these on the timeline in Encore 5.1.

Thank you for your understanding and patience.

Best Regards,
- Matrox Technical Support