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Adobe Premiere Pro/Encore CS5/CS6 preset and playback issues

 
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Matrox_Support_Sam
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PostPosted: Mon Jul 11, 2011 2:53 pm    Post subject: Adobe Premiere Pro/Encore CS5/CS6 preset and playback issues Reply with quote

To all MXO2 users,

If you experience issues (ex. missing Matrox presets, unable to playback clips, no output) within Adobe Premiere Pro or Encore in CS5/CS6, please try the following:

In order to have access to the Matrox presets/player in Adobe Premiere Pro/Encore, make sure that MXO2 is not selected as the audio input or output device in your Mac OS sound settings (System Preferences > Sound) before opening Adobe Premiere Pro/Encore. Once the application is open, keep MXO2 audio disabled in the Mac OS sound settings to ensure proper functionality with MXO2. (Ref# 56018, 57588)

Best Regards,
Matrox Video Technical Support
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