MXO box stopped talking to Macbook pro last week. HELP!!

[wesnobles]

Your Matrox MXO hardware version does not match your MXO software version. Please Re-Install the MXO software while the MXO is powered on, and connected to your mac system.



This is the message I receive when I go to system prefs and select the MXO config. I'm running Leopard 10.5.6 and two weeks ago, this box was running fine with software version 2.1.3. The hardware version of this box is VER.201

I have another MXO box with VER.205R that I installed to troubleshoot and make sure it was a problem with the box and not my computer or software.

I have uninstalled and reinstalled every software version available from Matrox with the bad box plugged in. I continuwe to get the same message. It seems to me that the V201 box is bad even though I see it as a secondary display and the blue power light is on.

What steps should I take from here to get the V201 box working? Do I need to send the box back or is there a workaround?

[crosspoint.tv]

Running Mac OSX 10.6.8 no updates and I've tried numerous versions of Matrox software. And this started out of no where...did you ever get eny resolution?

[Matrox_Support_Joe]

I apologize for missing your post. It was not intentional.

Have you exchanged the MXO that is causing this problem?

If you still have it, can you try it using the power supply from the MXO that is working well?

If the same issue is seen, please try the following:

1. Disconnect the MXO USB cable from the MAC

2. Run the MXO Uninstaller application located in: Applications -> Matrox MXO Utilities

3. Run the following MXO Manual Uninstall Procedure:

- In Finder, go to: /System/Library/Extensions
- Delete the MXOAudioDriver.kext file

- In Finder, press Shift+Cmd+G (Go -> Go to Folder) and type: /usr/libexec
- Delete the MxoDeviceController.app

- In the Finder folder dialog, type: /tmp
- Delete the MXOAgent.plist file
- Delete the MXODaemon.plist file
- Delete the MXOFPGAUpdater.app file

4. Shut down the MAC

5. Re-connect the MXO USB cable to the MAC. Verify that A/C power is connected to the MXO. Then power up the MAC. The blue LED on the MXO should turn ON.

6. Load the MAC system profiler. You should see a 'MXO by Matrox' device listed under the USB category. If it is there, then download latest Matrox driver for your OSX and install.

Please let me know if this helps. If it does not, then we will setup a remote session on your system and attempt a different procedure.
_________________
Regards,
Joe
Matrox Video Technical Support