Output problem

smath · Joined: 04 Jul 2005 Posts: 49

I have an MXO2 LE MAX on a Mac Pro 3.1 running Yosemite 10.10.5. I have Matrox firmware 36.10 and software 4.6.0006 installed. This setup used to work fine but now I cannot get video output from Premiere Pro (most recent version as of 1/1/17) thru any output - s-video, hdmi, or component. I was able to digitize a project from the s-video input recently so I know at least that input is working properly. Shutting down and rebooting doesn't help. How can I troubleshoot this?

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 6881

Have you tried uninstalling and reinstalling 4.6 drivers?

Have you verified if you get passthrough while capturing through Premiere or Vetura Capture app?
_________________
Regards,
Sam
Matrox Video Technical Support

smath · Joined: 04 Jul 2005 Posts: 49

By passthrough, do you mean to the monitor or to Premiere Pro? I had video in the PPro capture window, but no video on any of the MXO outputs. I'll try reinstalling the 4.6 drivers today.

smath · Joined: 04 Jul 2005 Posts: 49

Uninstalling and re-installing the drivers fixed the problem.
One more question, will this box still work if I upgrade my system to Sierra?

Thanks again for the help.

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 6881

We do not support Sierra OS and there are no current drivers planned to support this configuration. Please remain with your current working setup.
_________________
Regards,
Sam
Matrox Video Technical Support

smath · Joined: 04 Jul 2005 Posts: 49

Thanks Sam. Too bad about Sierra -- this will be the end of the line for me and Matrox.

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 6881

Sorry to hear that. We will continue supporting our users under supported configurations. Please do let us know if you need further assistance.
_________________
Regards,
Sam
Matrox Video Technical Support