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Matrox MX02 LE Windows 10 Premiere Pro CC compatibility

 
Post new topic   Reply to topic    Matrox MXO User Forum Forum Index -> MXO2 Family and Mojito MAX with Adobe CC 2015 (Windows)
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sbranch
(MXO2 LE with MAX)




Joined: 04 Jul 2005
Posts: 1

PostPosted: Tue Nov 26, 2019 3:29 pm    Post subject: Matrox MX02 LE Windows 10 Premiere Pro CC compatibility Reply with quote

Just converted workstation to windows 10 and Premiere Pro CC and cannot get the capture to work from our SD component video deck input. Matrox shows "unexpected matrox error recorder is not present" Does this mean my Matrox i/o device is not supported anymore? Thanks
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6881

PostPosted: Tue Dec 03, 2019 11:07 am    Post subject: Reply with quote

The latest version of Adobe supported using latest Mtx.utils 8.0 drivers is Adobe CC2015.2 release. We do not support Windows 10 drivers. However, some users have been working fine with latest Mtx.utils 8.0 drivers under Windows 10.

With the latest Adobe CC2015.3 release, we do not have official driver support, however, using the Mtx.utils 8.0 and the plugin procedure mentioned in the link below will be able to work successfully. http://forum.matrox.com/mxo/viewtopic.php?t=14597

Also, have you tried uninstalling and reinstalling Matrox 8.0 drivers? Otherwise, please try the plugin procedure mentioned above.
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Regards,
Sam
Matrox Video Technical Support
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