Mojito Max with skype

[lal_i]

Hi , We have mojito max in a pc that we want to use as video conference service using Microsoft Skype .

We are unable to get video in skype ,it only shows green blank screen
Any suggestion for a fix would be much appreciated

[Matrox_Support_Joe]

Hi.

Are you on PC or MAC?

Skype is supported on PC platform: ftp://ftp.matrox.com/pub/video/doc/Supported%20OS%20and%20Applications_MXO2_8.0.0.pdf

See Chapter 15 of the User guide: ftp://ftp.matrox.com/pub/video/doc/Matrox%20MXO2%20Installation%20and%20User%20Guide_8.0.pdf

Give us an update when ready.

Note: For future support inquiries, please post in the Technical Support section of our forums.
_________________
Regards,
Joe
Matrox Video Technical Support

[lal_i]

We are using PC with Win 7 64bit OS.(windows Enterprise )
We are using Sony SRG 120 DH camera with HDMI output and connect it to Matrox Mojito Max HDMI input
The instruction is simple and we were able to set-up and try all the options in the setting but still no video at all .

Only green blank screen ,
We then downloaded wirecast to test , same issue with wirecast we can only see green blank screen .

However with wirecast ,when selecting inputs on the timeline there are two options showing
1. Matrox AV input , which when selected gives green blank screen , the setting are done using USB camera emulator tried different setting still no video.

2. second option Matrox mojito max AV input (this is the second option available in wirecast ) when selected video comes on in the time line .

With skype ,only option 1 is available , whether it is the input selection issue .

We also tried quick down load of Manycam software as well and it also has option to select camera as Matrox AV input and the result is same green blank screen ,

we also used the Matrox capture software and it picks up video signal o.k

We suspect we are not having option to select the right inputs in skype.
Appreciate your support

[Matrox_Support_Joe]

Which Matrox driver version is installed on your system?

What is the video format being output from your Sony camera?

What version of Wirecast are you using?

Suggestion: cleanup wirecast by following this procedure: http://telestream.force.com/kb/articles/Knowledge_Article/Wirecast-Reset-Preferences

What settings are you configuring in the Matrox Webcam Emulator application?
_________________
Regards,
Joe
Matrox Video Technical Support

[lal_i]

Matrox Driver Version = 8.0.0.15342
Sony camera Output Format as follows

1920?1080p/59.94
1920?1080p/29.97
1920?1080i/59.94
1280?720p/59.94
1280?720p/29.97
1920?1080p/50
1920?1080p/25
1920?1080i/50
1280?720p/50
1280?720p/25

Wirecast version = 6.0.8 (27325) 64 Bit
Did preference reset ,Problem not solved

webcam emulator app setting as follows
video input format = 720p@50fps
video input source =HDMI
Audio input source = XLR
Video frame size = 640x 480
video frame rate =25fps

we have tested with other video input formats ,video frame size and video frame rate combinations .None seems to be working for us

[lal_i]

Matrox Driver Version = 8.0.0.15342
Sony camera Output Format as follows

1920?1080p/59.94
1920?1080p/29.97
1920?1080i/59.94
1280?720p/59.94
1280?720p/29.97
1920?1080p/50
1920?1080p/25
1920?1080i/50
1280?720p/50
1280?720p/25

Wirecast version = 6.0.8 (27325) 64 Bit
Did preference reset ,Problem not solved

webcam emulator app setting as follows
video input format = 720p@50fps
video input source =HDMI
Audio input source = XLR
Video frame size = 640x 480
video frame rate =25fps

we have tested with other video input formats ,video frame size and video frame rate combinations .None seems to be working for us

[Matrox_Support_Joe]

Please run a test by setting the Video Frame Size to 640x360 at 29.97.

If you still don't get a clean image in Skype and continue to have issues with Wirecast, please call us so we can remote in and take a look.
_________________
Regards,
Joe
Matrox Video Technical Support

[lal_i]

Hi Joe,

We have tried the resolution but it work .
Wirecast / skype same issue

have set-up team viewer on pC
ID -642713177
PW- u87xg9

hope you can log in .
Video source is connected

I also have issue logging in to this forum .
My matrox username password doesnt work , reset password couple of times
but can log in matrox website

[lal_i]

sorry , I meant to say
We have tried the resolution but it Didn't work

[Matrox_Support_Joe]

I will look into your username/password for this forum.

For the remote session, we use Bomgar. https://remotesupport.matrox.com/

Please call us.
_________________
Regards,
Joe
Matrox Video Technical Support