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Downloads NOT WORKING!

 
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deathinggame
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 6

PostPosted: Sat Feb 27, 2016 11:37 pm    Post subject: Downloads NOT WORKING! Reply with quote

It is impossible to download the Macintosh 4.6 drivers for MXO2 Mini nor MAX LE.

I have tried all three Mac browsers: Safari, Firefox and Chrome.

Firefox and Chrome just offer a spinning wheel. Safari loads a page with this error message: Safari can't open the page "ftp://redirect:r45j99t3@video.matrox.com/private/mxo2/4_6/matrox_utilities_version_4.6.dmg" The error is: "unknown error" (NSURLErrorDomain: -1)

Trying to download the MAX utilities generates the matching error as above.

I have also tried "Download this link" from the contextual menu instead of clicking through.

Running El Capitan 10.11.4. Firewall turned off.

Hope you fix this soon so I can start using the gear I purchased.

Thanks!
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6881

PostPosted: Mon Feb 29, 2016 2:28 pm    Post subject: Reply with quote

Hi,

Are you still experiencing the same issue? The downloads seem to be working on our end.

Have you tried clearing browser cache?

We can send you the MXO2 4.6 drivers. Please send us an email at mxosupport@matrox.com to the attention of Sam.
_________________
Regards,
Sam
Matrox Video Technical Support
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