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MX02 LE MAX not recognizing on Windows 7 64bit

 
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jmferguson
(MXO2 with MAX)




Joined: 04 Jul 2005
Posts: 1

PostPosted: Wed Sep 23, 2015 10:41 am    Post subject: MX02 LE MAX not recognizing on Windows 7 64bit Reply with quote

I have installed Matrox Mtx.utils and the icon is red in the bottom right hand saying "Matrox I/O hardware not connected"

I plugged in the PCIe card and turned on the MX02 LE MAX.

I even went through the process of powering down everything and then first turning on the MX02 (seeing the red pulsing light), and then powering on the PC and seeing the red light turn to solid.

No dice. No connection.

When I try to open Matrox A/V Tools, it crashes.

Thanks in advance for any help. I need it.
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Matrox_Support_Peter
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 618

PostPosted: Thu Sep 24, 2015 3:14 pm    Post subject: Reply with quote

Hi jmferguson,

please check the following:

1. Power off both the computer system (PC or MAC) and unplug the MXO2 A/C power adapter.

2. Disconnect the Matrox host cable on both the MXO2 and computer system. Inspect the host cable pins on both connector ends. The pins must all be perfectly straight. Having just one slightly distorted pin can cause hardware detection issues. Use a small flat head screwdriver to straighten any bent pins.

Important: The host cable connector ends are D-shaped & must be inserted in the proper orientation.

There are 4 different types of host cables that have been sold since the MXO2 products began production.
Type 1: A 'Molex' label printed on both sides of the connector.

Type 2: A green dot printed on the wider side of the connector

Type 3: A yellow arrow printed on the wider side of the connector

Type 4: A large 'A' or 'B' label printed on each end of the cable (this is the newest cable). The 'B' side is the wider side of the connector.

With type 1, you must visually inspect the connectors and identify the wider side of the D shape connector. It is the wider side of this cable, or the green dot (for type 2 cables), or the yellow arrow (for type 3 cables), or the 'B' side (for type 4 cables) that must face?
- the HOST label ---------> on the MXO2 device Host connector
- the XI-LINK engraving-> on the Matrox PCI-e adapter for desktops
- the TOP side ------------> of the Matrox Express/34 adapter for laptops
- the HOST label: --------> on Matrox Thunderbolt adapters for MAC systems

3. For desktop systems: Open the computer chassis and re-seat the Matrox PCI-express card in the System or switch PCI slots (if another slot is available). Verify that the card is fully seated & secured using a screw or the case retention mechanism. Then re-connect the host cable to the card in the proper orientation.

For laptop systems: Remove the Matrox express/34 adapter from the laptop. Connect the host cable to the card. Insert the express card back into the slot and verify that the card has 'clicked' in place.

Tip: Just before inserting the host cable connector, pull back on the retention screw arms to ensure that the screws do not inhibit the connector from being inserted fully. Once the connector is properly inserted, tighten the screws to prevent accidental disconnection.

Note: In some cases, reversing the ends of the host cable can trigger the MXO2 to regain proper detection. If this is the case, please verify the pins once again.

4. Connect the MXO2 A/C power adapter. Try a different wall socket or power bar. Avoid UPS devices.

5. Power on the computer system & verify that the MXO2 LED turns ON. The led is Blue (MXO2 without MAX devices) or Red (MXO2 with MAX). It should not flicker or pulse ON and OFF. If the LED flickers faintly, then the MXO2 A/C power adapter must be replaced. If the LED pulses ON and OFF, then go through the above steps one more time. If a solid LED cannot be obtained, contact Matrox Video Technical Support.


For PC systems, open Device Manager and verify the presence of a 'Multimedia Controller'. If detected, then download and install the MXO2 driver required. Once the installation has completed, open the Matrox X.info application as follows:
- Right-Click on the teal 'M' icon in the system tray
- Click on Open X.info
- Click the drop-down menu at the top and select 'Hardware'.

If the hardware information window contains data such as the serial number and production date, then the MXO2 is properly detected by your system.
_________________
Regards,

Peter

Matrox Video Technical Support
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