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vmanjeff (MXO2 LE with MAX)
Joined: 04 Jul 2005 Posts: 66
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Posted: Mon Aug 03, 2015 6:41 am Post subject: Upgrading to 2015 with latest Matrox |
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I'm going to try this this morning but thought I'd ask first in the outside chance you see it before I'm knee deep!
So should I remove the current Matrox software (I'm operating with Yosemite latest update and CC2014), then update my CC 2014 to CC 2015, then install the Matrox software update? |
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Matrox_Support_Sam (Moderator) Site Admin
Joined: 04 Jul 2005 Posts: 6881
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Posted: Mon Aug 03, 2015 9:29 am Post subject: |
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Hi,
Your uninstall and reinstall procedure seems fine. Firstly uninstall Matrox software. Some users have ran Adobe cleaner utility after uninstalling Adobe CC 2014 to make sure all components are properly uninstalled.
Adobe cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Once all Adobe CC 2014 apps are cleared, install Adobe CC2015 and then download and install MXO2 4.6 drivers.
Please let us know if you need further assistance. _________________ Regards,
Sam
Matrox Video Technical Support |
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vmanjeff (MXO2 LE with MAX)
Joined: 04 Jul 2005 Posts: 66
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Posted: Mon Aug 03, 2015 10:12 am Post subject: |
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Well....The update went without a hitch!
I removed the Matrox Utilities and then used the CC updater to update my CC2014 apps to 2015, rebooted and installed the Matrox Utilities 4.6. Fired up Premiere CC2015 and imported my current project.
I have better response and handling of footage than before. I think my setup was flawed somehow as I had a lot of stuttering in clip playback but I figured it was just the native GoPro footage I was editing. For the most part I am now studder free, even with 400% faster clips...
As I said, I must have had something configured wrong but its past... |
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Matrox_Support_Sam (Moderator) Site Admin
Joined: 04 Jul 2005 Posts: 6881
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Posted: Mon Aug 03, 2015 10:16 am Post subject: |
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Thanks for the update vmanjeff. We will close your post. _________________ Regards,
Sam
Matrox Video Technical Support |
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