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MXO2 LE Max and Wirecast 6 audio issues

 
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blf@frc.org
(MXO2 LE with MAX)




Joined: 04 Jul 2005
Posts: 1

PostPosted: Wed Apr 22, 2015 2:25 pm    Post subject: MXO2 LE Max and Wirecast 6 audio issues Reply with quote

Hi all! I am having issues with Wirecast 6 and the MXO2 LE Max.

Running Wirecast 6.0.4 using a matrox mxo2 le max 4.4.0.0005 on a brand new Mac 10.10.2.

About 5 minutes into multiple attempts, the audio becomes distorted and choppy. It is not distorted every time I test, but more than 75%.
(The latest attempt became choppy at 1 hour and 9 minutes, but resolved itself nearly 6 minutes later.)

I have tried using xlr and embedded sdi with no change. It also does not matter if wirecast is streaming or recording or just taking the video.

Also, it appears that the audio issue gets worse as time elapses. Please refer to: https://youtu.be/bTUONf0RZcs , starting around 23:55 in this recording.

It is flawless running on a MacBook pro running 10.7.5 with mxo2le (sdi video, rca audio), with wirecast 4.3.0.

There are no other programs running at time of operation.


Any help would be much appreciated!
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Matrox_Support_Joe
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Joined: 04 Jul 2005
Posts: 3324

PostPosted: Thu Apr 23, 2015 9:44 am    Post subject: Reply with quote

What are your video and audio sources? What is the video input format and connection type?

We will run some tests. In the meantime, please try the following:


If you still encounter the issue, let us know if it is seen even in Vetura Capture while running 4.5.0.0015.
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Joe
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Matrox_Support_Joe
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PostPosted: Thu Apr 23, 2015 10:29 am    Post subject: Reply with quote

Also, after step 5, verify that Matrox is NOT selected at the default output device in the MAC Audio output preferences.
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Joe
Matrox Video Technical Support
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Matrox_Support_Joe
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Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Jun 22, 2015 2:00 pm    Post subject: Reply with quote

Update: We have reproduced this issue and have sent the details to our engineers. We will update this thread once we have an update.
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