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Matrox Settings Don't Appear in Premiere

 
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Martinnel
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 44

PostPosted: Thu May 21, 2015 4:47 pm    Post subject: Matrox Settings Don't Appear in Premiere Reply with quote

I've got the mx02 mini working great for Avid Media Composer (v.7.04). I've just installed Adobe CC and am trying to get my HDMI TV up and running through matrox, but none of the settings show up. For example on p. 85 of en_Matrox_MXO2_Installation_and_User_Guide_4_2.pdf (great title, by the way), it says as part of the Premiere setup,

"In the Preferences dialog, select Matrox Player from the Audio Device list."

But 'Matrox Player' does not appear in that pulldown. Also, on p. 113, in the instructions for Photoshop it says,

"Export your image to the MXO2 outputs by choosing File>Export> Matrox WYSIWYG Preview."

Again, no Matrox setting there. Do I need to uninstall and reinstall the driver or something? If so, what is the process for that; I haven't done it in quite a while.

Thanks,

Martin

Mac OS 10.9.5
Premiere CC 8.1 2014.2 Release
Photoshop 2014.2.2 Release
Matrox MXO2 Mini
Firmware Version 15.0
Software Version 4.2.0.0006
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6881

PostPosted: Fri May 22, 2015 10:03 am    Post subject: Reply with quote

Hi,

Did you install Adobe after installing Matrox software?

Did you previously have another version of Adobe installed on same system?

Try uninstalling Matrox Utilities from Applications > Matrox Utilities folder and then reinstalling the Matrox drivers.

If you still encounter the issue, try the manual uninstall procedure:


*** Manual Verification of Uninstall for MXO2 on MAC ***

After the Matrox MXO2 driver has been uninstalled using the Matrox MAX Uninstaller application, it's possible that some files are not removed. This can cause problems. Ex: When installing the Matrox MXO2 driver, you get an error message saying that the driver can't be installed because a MXO2 driver already exists. The solution is to check for any traces of Matrox files not removed from your system and remove them manually. Below is a procedure to remove all traces of the MXO2 driver off your system. This procedure applies to Matrox Mojito MAX as well.

1. In MAC_HD_Name/System/Library/Extensions, delete all files that begin with: com.matrox

2. Delete all files that begin with com.matrox in the following 3 folders found under: MAC_HD_Name/library:
/PreferencePanes
/LaunchAgents
/QuickTime

3. Delete the following 2 files found under: MAC_HD_Name/library:
/Application Support/Final Cut Pro System Support/Plugins/Matrox Enabler.txt
/Receipts/Matrox*.vpg

4. In Finder, click the GO menu then press and hold the ALT/Option key on your keyboard. You should now see the Library folder appear in the list of paths of the menu. Click on Library and release the ALT/Option key. You will automatically be taken to the hidden Library folder: MAC_OS_HD/Users/username/Library
Next, delete these files & folders:
/Preferences/com.matrox.vpg.Matrox MXO2.plist (file)
/Applications Support/Compressor/Matrox MAX H.264 Settings (folder)
/Applications Support/Compressor/Settings/Matrox MAX H.264 Settings (folder)

5. In Finder, click on the Go menu, then click on Go to Folder (Shift+Cmd+G).
Type: /usr/libexec and delete any files that begin with com.matrox
Type: /tmp and delete the file named: Firmware Updater.app

6. Open Mac->Applications and delete the Matrox MAX Utilities folder

7. Launch the MAC System Preferences and delete the Matrox Utilities green icon

8. Launch the MAC Network Preferences and remove any Matrox network items

9. Empty the MAC Trash

10. Reboot MAC and Repair MAC Disk Permissions. Then re-install your MXO2 driver.

Note: If any files cannot be removed because the process might is in use then go through the procedure once again in Safe Mode.

To start up into Safe Mode:
http://support.apple.com/kb/PH18760 (works for all MAC OS versions)
http://support.apple.com/en-ca/HT201262 (more details)
_________________
Regards,
Sam
Matrox Video Technical Support
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Martinnel
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 44

PostPosted: Fri May 22, 2015 11:12 am    Post subject: Reply with quote

i did install Adobe after installing Matrox software.

I did previously have another version of Adobe installed on same system.

Uninstalling and reinstalling Matrox Utilities took care of it. Thanks Sam.
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6881

PostPosted: Fri May 22, 2015 11:17 am    Post subject: Reply with quote

That is great news! Glad to hear all is working well now.
_________________
Regards,
Sam
Matrox Video Technical Support
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