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Amazing Support

 
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ccmediadude
(MXO2 LE with MAX)




Joined: 04 Jul 2005
Posts: 2

PostPosted: Wed Jan 21, 2015 5:43 pm    Post subject: Amazing Support Reply with quote

I posted this in another section for added features, I hope it is OK to post it here as well

I called Matrox support yesterday and talked to Joe. I want to sing his praises!! I asked Joe if there was any way to capture from my MXO2-LE Max and have the capture software start at a specified day and time. I would like to see this as a possible add on to the capture software by the way.

Joe said, "not at this time". But, for the next 3 hours Joe came up with some extremely creative solutions to help me overcome my problem for now. From running a task scheduler to an automated scheduled mouse clicker and logging movement software. Either he enjoyed the challenge or he was bored...

We fuss at company support teams very often. It's a thankless job, just like a lot of our technical jobs we all have, so we know how it feels. I want to publicly acknowledge the great support I received from Joe and the Matrox support team yesterday. Keep it up guys!!
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Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Thu Jan 22, 2015 3:32 pm    Post subject: Reply with quote

Thank you ccmediadude! Your comment is genuinely appreciated. I'm glad the idea worked out. It could definitely be useful for others either using the MXO2 or even with other hardware.
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Regards,
Joe
Matrox Video Technical Support
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