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Playback keeps freezing - Only computer restart fixes

 
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ainsophaur
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 47

PostPosted: Thu Jan 22, 2015 12:54 pm    Post subject: Playback keeps freezing - Only computer restart fixes Reply with quote

Using Media Composer 7.0.4, I've all of a sudden started getting playback errors where everything freezes up in the app. I can't select any other clips, and I can't play anything back. I can restart the computer and the media will play momentarily before freezing up again.

The only difference between this project and previous ones is that I'm on a Firewire hard drive. But I don't see how that should make a difference.

Here are screenshots of the errors:





In case you can't see the 2nd pic, it's of the Source monitor with and error that reads "SFPlayConsumer::Execute TIMEOUT

MXO2 Mini.
Firmware: 15.0
Software Version: 4.2.0.0006
OSX 10.9.2
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Matrox_Support_Sam
(Moderator)

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Joined: 04 Jul 2005
Posts: 6879

PostPosted: Thu Jan 22, 2015 2:30 pm    Post subject: Reply with quote

Have you tried not using the Firewire hard drive?

What are your system specs?
What is the System Sound set to for Input and Output? Please try setting it to a non-Matrox audio device.

Does this happen without Matrox software?
Does this happen with other footage or projects?

Have you tried contacting Avid for these errors?
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Sam
Matrox Video Technical Support
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ainsophaur
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 47

PostPosted: Thu Jan 22, 2015 2:59 pm    Post subject: Reply with quote

Switched to the USB port instead of Firewire and that seems to have solved the problem.

System Sound Output is set to Internal Speakers. Input is set to Internal Microphone.

Only happens with Matrox Software.
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Matrox_Support_Sam
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PostPosted: Thu Jan 22, 2015 3:11 pm    Post subject: Reply with quote

Thank you for the prompt information. Can you provide details to the project, footage and steps to reproduce?

We have tested with systems using Firewire800 with no problems: http://www.matrox.com/video/en/support/mxo2/system/computers/mac/4.2/

Please confirm your system specs.

The latest Mavericks version is 10.9.5 supported with 4.2 drivers: http://forum.matrox.com/mxo/viewtopic.php?t=13864
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Sam
Matrox Video Technical Support
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ainsophaur
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 47

PostPosted: Thu Jan 22, 2015 3:42 pm    Post subject: Reply with quote

Project Format: 1080p29.97
Footage is multigrouped DNx145

System Specs:

i7 3770k CPU
GTX 670 GPU
32GB RAM
Firewire 800 PCIe card
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Matrox_Support_Sam
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PostPosted: Thu Jan 22, 2015 3:58 pm    Post subject: Reply with quote

Have you tried clearing Avid Preferences using Preference Manager? http://www.digitalrebellion.com/prefman/

You can try running Repair Disk Permissions on your boot drive. This has helped some users who experienced anomalies with their MAC systems. A permissions repair can be performed using Disk Utility (/Applications/Utilities/Disk Utility.app) by selecting a Mac OS X startup volume and clicking the Repair Disk Permissions button in the First Aid section. For more information on RDP: http://support.apple.com/kb/ht1452
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Sam
Matrox Video Technical Support
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ainsophaur
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 47

PostPosted: Thu Jan 22, 2015 4:20 pm    Post subject: Reply with quote

Might try that later. Can't stop down to troubleshoot right now as it's working fine over USB.
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Matrox_Support_Sam
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PostPosted: Thu Jan 22, 2015 4:35 pm    Post subject: Reply with quote

Ok no problem. Let us know your result whenever possible.
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Sam
Matrox Video Technical Support
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