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MX02 mini gone off the radar

 
Post new topic   Reply to topic    Matrox MXO User Forum Forum Index -> MXO2 Family and Mojito MAX with Avid Media Composer Family (Mac)
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noodleinsoup
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 5

PostPosted: Mon Nov 17, 2014 10:10 am    Post subject: MX02 mini gone off the radar Reply with quote

I've been having problems with my MX02 mini / MacPro setup. For three months or more it's taken several restarts to get the MX02 to produce any HDMI output and connect with it's monitor.

Mostly when I start the system up the HDMI monitor will go through a phase of attempting to make an HDMI connection then show 'no signal' . If I then start Media Composer the launch will go as far as opening user settings but invariably ends in the application hanging. (I've not been able to test any of the analog outputs - also it's HDMI I need) The MacPro is running 10.8.4 and I've tried all the recent / compatible builds of the driver, installed and reinstalled MC versions and patches around 6.5 (inc 6.5.4.4) but nothing worked consistently. Frustrated I decided to move the pcie card to an alternate slot to see if that had any effect before wiping the system hard drive re-install only OS X 10.8.4 the basic minimal software to run media composer 6.5.4.x with MX02 output.

After moving the pcie cards (powering down, disconnecting, good static management etc,) the blue light on the MX02 box went from slow pulsing to rapid flashing when the MacPro was powered up. I put the cards back to their original configuration (there's an Atto raid and an esata card there too) but the result was the same. I then attached the MX02 to a 3/4 laptop card I have but again the result was the same. Soon as the laptop was powered up the MX02 box went into rapid flashing. On the MacPro system info doesn't see the MX02 pcie card, the laptop sees the card, at least I think it's seeing that rather than just the interface. Reading all the threads I could find I tried reversing the pcie link cable and checked it for damaged pins bit it appears absolutely fine.

The slot itself in the MacPro is fine, it currently has a BM Mini Monitor card in to enable me to finish a job and that is working perfectly. Is my MX02 mini broken? I know that the flashing light can apparently be a power supply problem, but the pulsing / flashing change of the blue light happens precisely when the MacPro or Macbook Pro is powered on, so it suggests that it's in response to some failure associated with the host computer powering up.

Where do I go from here?
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Matrox_Support_Sam
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Joined: 04 Jul 2005
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PostPosted: Mon Nov 17, 2014 11:17 am    Post subject: Reply with quote

Hi,

Can you confirm the MXO2 Mini software version you are running with Avid MC 6.5.4.x?

Did the MXO2 Mini previously work fine using same MacPro?

Do you have a second MXO2 Mini, host cable or power supply? The rapid flashing indicates usually that there is an issue with host cable or host adaptor card.

Please go through this guide as it helps to ensure all connections are secured.

MXO2 Hardware Connection Checklist for MAC and PC

1. Power off both the computer system (PC or MAC) and unplug the MXO2 A/C power adapter.

2. Disconnect the Matrox host cable on both the MXO2 and computer system. Inspect the host cable pins on both connector ends. The pins must all be perfectly straight. Having just one slightly distorted pin can cause hardware detection issues. Use a small flat head screwdriver to straighten any bent pins.

Important: The host cable connector ends are D-shaped & must be inserted in the proper orientation.

There are 4 different types of host cables that have been sold since the MXO2 products began production.
Type 1: A 'Molex' label printed on both sides of the connector.

Type 2: A green dot printed on the wider side of the connector

Type 3: A yellow arrow printed on the wider side of the connector

Type 4: A large 'A' or 'B' label printed on each end of the cable (this is the newest cable). The 'B' side is the wider side of the connector.

With type 1, you must visually inspect the connectors and identify the wider side of the D shape connector. It is the wider side of this cable, or the green dot (for type 2 cables), or the yellow arrow (for type 3 cables), or the 'B' side (for type 4 cables) that must face:
the HOST label ---------> on the MXO2 device Host connector
the XI-LINK engraving-> on the Matrox PCI-e adapter for desktops
the TOP side ------------> of the Matrox Express/34 adapter for laptops
the HOST label: --------> on Matrox Thunderbolt adapters for MAC systems


3. For desktop systems: Open the computer chassis and re-seat the Matrox PCI-express card in the System or switch PCI slots (if another slot is available). Verify that the card is fully seated & secured using a screw or the case retention mechanism. Then re-connect the host cable to the card in the proper orientation.

For laptop systems: Remove the Matrox express/34 adapter from the laptop. Connect the host cable to the card. Insert the express card back into the slot and verify that the card has 'clicked' in place.

Tip: Just before inserting the host cable connector, pull back on the retention screw arms to ensure that the screws do not inhibit the connector from being inserted fully. Once the connector is properly inserted, tighten the screws to prevent accidental disconnection.

Note: In some cases, reversing the ends of the host cable can trigger the MXO2 to regain proper detection. If this is the case, please verify the pins once again.

4. Connect the MXO2 A/C power adapter. Try a different wall socket or power bar. Avoid UPS devices.

5. Power on the computer system & verify that the MXO2 LED turns ON. The led is Blue (MXO2 without MAX devices) or Red (MXO2 with MAX). It should not flicker or pulse ON and OFF. If the LED flickers faintly, then the MXO2 A/C power adapter must be replaced. If the LED pulses ON and OFF, then go through the above steps one more time. If a solid LED cannot be obtained, contact Matrox Video Technical Support.

Proceed to the next section only once the MXO2 LED is ON solid.



MAC Platform Notes

For MAC systems with the MXO2 connected using either the Matrox PCI-e or express/34 adapters:
- Go to System Profiler -> Hardware -> PCI Cards.
- Verify the list of cards. If detected, the MXO2 should be listed as a card of type 'other multimedia'.

For systems with the MXO2 connected using the Matrox Thunderbolt adapter or the DS1/Dock:
- Go to System Profiler -> Hardware -> Thunderbolt
- Verify the list of devices. If detected, the Thunderbolt adapter should appear as 'T/ADP' or 'MXO2 Dock'
- If the Thunderbolt device is not listed, verify that the Thunderbolt cable is connected in the proper orientation & try another Thunderbolt cable (if one is available).
- Once the Thunderbolt device is listed, then go to System Profiler -> Hardware -> PCI Cards
- Verify the list of cards. If detected, the MXO2 should be listed as a card of type 'other multimedia'.

Once the appropriate devices are listed in the MAC System Profiler, then proceed to download and install the required Matrox driver for your system. After installation, load the MXO2 Utilities application in your MAC System Preferences. The 'Info' section of the application will list data such as MXO2 serial number and software/firmware versions.

Note: When downloading the MXO2 driver from our website, monitor the file download and verify that it is not interrupted. If an interruption occurs or the download size does not match the file size in the driver download description page, clear your web browser cache/temporary files and try the download again.

PC Platform Notes

For PC systems, open Device Manager and verify the presence of a 'Multimedia Controller'. If detected, then download and install the MXO2 driver required. Once the installation has completed, open the Matrox X.info application as follows:
- Right-Click on the teal 'M' icon in the system tray
- Click on Open X.info
- Click the drop-down menu at the top and select 'Hardware'.

If the hardware information window contains data such as the serial number and production date, then the MXO2 is properly detected by your system.

General Notes:

1. For both PC and MAC platforms, verify that your system is fully updated and meets the minimum hardware and software specifications listed in the MXO2 user guide.

2. With the MXO2 device, special care must be taken when inserting/removing the A/C power supply cable. It has a pull-back retention mechanism that needs to be pulled back before inserted into the port on the back of the MXO2. If this is not done, the 4 pins on the cable connector can be pushed in too deep and not make proper contact. To remedy the problem, the 4 pins must be pulled back with a small pair of needle-nose pliers. This only applies to the MXO2 and not to the other MXO2 devices (Mini, LE, RACK).

3. For MAC systems with the MXO2 connected via the Matrox Thunderbolt adapter or Matrox MXO2 Dock, verify that the system has Thunderbolt support. If supported, a lightning logo is printed on the top side of the Thunderbolt connector on the MAC. If this logo is not printed, then the system is lacks Thunderbolt support. Note that the MAC System Report (or system profiler) list will still show a Thunderbolt category even if the system lacks Thunderbolt support.

In order for the MXO2 to show up as a Thunderbolt device, the MAC must be fully updated. Continue to run MAC Software Update scans until no more Thunderbolt updates are found.
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Regards,
Sam
Matrox Video Technical Support
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noodleinsoup
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 5

PostPosted: Mon Nov 17, 2014 11:51 am    Post subject: Reply with quote

Hi Sam

Thanks for your reply. Taking your questions in order:

At the moment I'm not able to use my MX02 box at all.

I was running 4.2 reasonably happily, then after I began to have problems with the MX02 box initialising I went back through 4.1 to 3.3 (didn't try 4.0) that worked for a day or so then I was unable to get any HDMI output.

I bought the MX02 box as soon as Avid announced they were supporting open I/O. At that point my 12 core MacPro was more or less new. It was operating more or less faultlessly till 3 months ago, though in practical terms, it was by far at it's best on MC 5.5 and the 2.3 drivers.

I have only one MX02 box / power supply / cable / pcie card / 3/4 laptop card. As I said in my previous post, the flashing light symptoms on the laptop card are the same as the ones on the pcie card. When the MX02 box is connected to tis power adaptor and a host computer (not powered up) the blue light comes on and stays on. When the host computer is powered up the blue light on the MX02 box immediately starts flashing a bit faster than once a second.

I have a type 3 cable with yellow arrow. I'm confident that it's been connected in the correct orientation. As per my previous post, I've tried reversing the cable but it makes no difference.

I've tried moving the power adaptor to a different socket - when I connected it to the laptop it was on a different mains connection. The blue light comes on and stays on till the computer is powered on after which it flashes a bit faster t than once a second.

Whichever slot I install the pcie card in system profiler doesn't see the pcie card, the Matrox preference pane in system preferences still opens but it doesn't report an MX02 box present, nor does it report it's serial number.

Justin
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Matrox_Support_Sam
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Joined: 04 Jul 2005
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PostPosted: Mon Nov 17, 2014 11:57 am    Post subject: Reply with quote

To confirm, is the yellow arrow facing upwards when connecting to the MXO2 Mini and expresscard adaptor on the laptop?

It seems the power supply or host cable could be the issue. Please see your PM.
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Sam
Matrox Video Technical Support
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noodleinsoup
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 5

PostPosted: Mon Nov 17, 2014 12:06 pm    Post subject: Reply with quote

Hi Sam

Yes indeed, yellow arrow uppermost.

Will reply to your PM.

Thanks

Justin
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Matrox_Support_Sam
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PostPosted: Mon Nov 17, 2014 1:40 pm    Post subject: Reply with quote

Thanks Justin. We will update the public post to determine RMA status needed and for which component.
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Sam
Matrox Video Technical Support
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Matrox_Support_Sam
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PostPosted: Mon Nov 24, 2014 9:49 am    Post subject: Reply with quote

Update: it seems the power supply for MXO2 Mini is faulty. An RMA will be offered.
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Matrox Video Technical Support
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