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Audio not playing with Adobe CC

 
Post new topic   This topic is locked: you cannot edit posts or make replies.    Matrox MXO User Forum Forum Index -> MXO2 Family and Mojito MAX with Adobe CC 2014 (Mac)
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jongrimson
(MXO2 LE with MAX)




Joined: 04 Jul 2005
Posts: 28

PostPosted: Fri Aug 30, 2013 12:07 pm    Post subject: Audio not playing with Adobe CC Reply with quote

I'm getting no audio and can't seem to get it on. What settings should I have in CC and in the Matrox Utilities panel?
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6879

PostPosted: Fri Aug 30, 2013 12:22 pm    Post subject: Reply with quote

Can you confirm your MXO2 version?

Can you close Premiere, and verify your System Sound Preferences for Input and Output are not set to Matrox? Set the audio device to a non-Matrox device ie Built in Line Output.

Then open Premiere and verify Audio Hardware in Premiere Preferences is not set to Matrox as well. This setting should be a non-Matrox audio, ie Built in Line Output .

Go to Preferences > Playback and make sure Audio Device is set to Matrox Player and the Video Device is checked to use Matrox Player as well.

Hope this helps.
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Sam
Matrox Video Technical Support
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euan2000
(MXO2 LE)




Joined: 04 Jul 2005
Posts: 2

PostPosted: Mon Apr 27, 2015 6:01 am    Post subject: Same Issue Reply with quote

Hi I have had no audio for the last couple of weeks, have tried re-installing matrox drivers and can confirm the settings as above, but am geting no audio.
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euan2000
(MXO2 LE)




Joined: 04 Jul 2005
Posts: 2

PostPosted: Mon Apr 27, 2015 6:31 am    Post subject: Scratch that Reply with quote

I went through all settings and re-wired the set-up too, don't know why, but it is working again now.
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6879

PostPosted: Mon Apr 27, 2015 9:28 am    Post subject: Reply with quote

Thanks for the update, and great to hear its working. This post will be locked. If you need further assistance, please start a new posting.
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Sam
Matrox Video Technical Support
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