Matrox MX02 LE Windows 10 Premiere Pro CC compatibility

sbranch · Joined: 04 Jul 2005 Posts: 1

Just converted workstation to windows 10 and Premiere Pro CC and cannot get the capture to work from our SD component video deck input. Matrox shows "unexpected matrox error recorder is not present" Does this mean my Matrox i/o device is not supported anymore? Thanks

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 6881

The latest version of Adobe supported using latest Mtx.utils 8.0 drivers is Adobe CC2015.2 release. We do not support Windows 10 drivers. However, some users have been working fine with latest Mtx.utils 8.0 drivers under Windows 10.

With the latest Adobe CC2015.3 release, we do not have official driver support, however, using the Mtx.utils 8.0 and the plugin procedure mentioned in the link below will be able to work successfully. http://forum.matrox.com/mxo/viewtopic.php?t=14597

Also, have you tried uninstalling and reinstalling Matrox 8.0 drivers? Otherwise, please try the plugin procedure mentioned above.
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Regards,
Sam
Matrox Video Technical Support