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Adobe Premiere CC 2014 crashes when using Matrox video effec

 
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YingCing
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Wed Oct 19, 2016 6:44 pm    Post subject: Adobe Premiere CC 2014 crashes when using Matrox video effec Reply with quote

Adobe Premiere CC 2014 crashes while I am adjusting Matrox color correction on video clips at the timeline. Any one out there ever had a similar problems? If so what's the fix? Thanks in advance for any respond.
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Matrox_Support_Sam
(Moderator)

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Joined: 04 Jul 2005
Posts: 6872

PostPosted: Thu Oct 20, 2016 1:00 pm    Post subject: Reply with quote

Hi,

Can you confirm what is the Premiere CC2014 version you are running? Go to Premiere > About to confirm the version.

Also, what is the Mtx.utils version?
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Sam
Matrox Video Technical Support
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YingCing
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Thu Oct 20, 2016 5:12 pm    Post subject: Reply with quote

Premiere CC2014. version 7.0.0

Window 7 Professional

MTx.utils 7.7.2.
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Matrox_Support_Sam
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PostPosted: Fri Oct 21, 2016 9:25 am    Post subject: Reply with quote

Can you uninstall the mtx.utils drivers, update Adobe CC2014 to the specified supported version we have listed in the Supported apps: ftp://ftp.matrox.com/pub/video/doc/Matrox_MXO2_Supported_OS_and_Applications_7_7_2.pdf

Then you can install the Mtx.utils 7.7.2 drivers.
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Sam
Matrox Video Technical Support
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YingCing
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Fri Oct 21, 2016 8:01 pm    Post subject: Reply with quote

Thank you Sam,
I will try that.
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Matrox_Support_Sam
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Posts: 6872

PostPosted: Mon Oct 24, 2016 8:30 am    Post subject: Reply with quote

You are welcome. Let us know your results.
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Sam
Matrox Video Technical Support
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