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No audio playback with Mini on Adobe PP 2015.3

 
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jsutcliffe
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 2

PostPosted: Tue Sep 27, 2016 1:22 pm    Post subject: No audio playback with Mini on Adobe PP 2015.3 Reply with quote

I recently installed CC 2015.3 and began a PP project. My audio output was okay from the outset (occasionally not there, but then there on restart). Now it's gone and I can't get it back. Saw the notes about incompatibility and download for Matrox utilities for Windows. Is there a toolset for Mac users to get MX02 Mini up and running with latest PP?

Mac Pro OS Mavericks
Mini Firmware 15
Software 4.2.0

Adobe CC 2015.3
PP Ver 10.4.0
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6879

PostPosted: Tue Sep 27, 2016 3:21 pm    Post subject: Reply with quote

Have you tried installing the 4.6 drivers and the following plugin instructions mentioned in the forum link? http://forum.matrox.com/mxo/viewtopic.php?t=14601

Did you make sure to install MXO2 drivers after installing and updating Adobe apps?

When using Adobe applications, please set the System Sound > Audio for Input and Output to a non-Matrox audio device.

Can you close Premiere, and verify your System Sound Preferences for Input and Output are not set to Matrox? Set the audio device to a non-Matrox device ie Built in Line Output.

Then open Premiere and verify Audio Hardware in Premiere Preferences is not set to Matrox as well. This setting should be a non-Matrox audio, ie Built in Line Output .

Go to Preferences > Playback and make sure Audio Device is set to Matrox Player and the Video Device is checked to use Matrox Player as well.
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Sam
Matrox Video Technical Support
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jsutcliffe
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 2

PostPosted: Wed Sep 28, 2016 8:44 am    Post subject: access to privftp.matrox link Reply with quote

Thanks, Sam. I'm a registered (though infrequent) user, and my user name and password are not giving me access to the ftp link you supplied. Any suggestions?
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6879

PostPosted: Wed Sep 28, 2016 9:02 am    Post subject: Reply with quote

The username and password for the ftp link on forum is not the same as your registered profile.

Have you tried a different browser? Are there any errors?

Is there firewall enabled on your network which might be blocking ftp?

We can send you the specific files via wetransfer to your email if needed. Please let us know your results.
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Sam
Matrox Video Technical Support
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