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mvOptimizerService error with matrox MXO2 8.0 drivers

 
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lunalobo75
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 54

PostPosted: Sat Jul 25, 2015 11:08 pm    Post subject: mvOptimizerService error with matrox MXO2 8.0 drivers Reply with quote

hey guys,

I just installed the newest matrox MXo2 driver for windows today, adn I;m getting this error every time at startup:
"mvOptimizerService error: The Matrox PCI Optimizer failed to start because a required system file cannot be found or is not registered. Try re-installing the drivers for your Matrox video hardware and then restart your system. error: StartOptimizer"

here are the details:
- System

- Provider

[ Name] mvOptimizerService

- EventID 1

[ Qualifiers] 57346

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-07-26T04:03:05.000000000Z

EventRecordID 52295

Channel Application

Computer ELCUAD-PC

Security


- EventData

mvOptimizerService error: The Matrox PCI Optimizer failed to start because a required system file cannot be found or is not registered. Try re-installing the drivers for your Matrox video hardware and then restart your system.
StartOptimizer


I never had this error before, or if was ever installed before.. Any clues?
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lunalobo75
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 54

PostPosted: Sun Jul 26, 2015 11:33 am    Post subject: Blue light flashing only when computer is off Reply with quote

also, the Blue light is slowly flashing only when the computer is off; when the computer is on, the blue light is solid. Isn't the light supposed to turn when the computer is shutdown? Is it a bad power supply, or a setting that's keeping the Matrix Mini on after shutdown?
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6879

PostPosted: Mon Jul 27, 2015 8:27 am    Post subject: Reply with quote

Can you confirm your OS version, system specs?

Can you uninstall Matrox software, go through this hardware checklist and verify that MXO2 hardware is properly installed and detected? Then reinstall the Matrox software as mentioned below:

When installing the Mtx.utils, please follow the steps below:
- uninstall the current MXO2 drivers
- download and right-click the Mtx.utils exe file and select Properties. Under the General tab, click unblock (at the bottom) if it is seen.
- Make sure the UAC option is turned off (set to Never Notify in Windows settings) before running the MXO2 setup * may need to reboot
To disable UAC option or set it to Never Notify in Windows , please follow this link: http://support.microsoft.com/kb/975787
- Run Mtx.utils setup and then make sure a full reboot and power cycle is performed (after install is complete, shutdown PC, disconnect MXO2 power for several seconds, reconnect power of MXO2 and then power up the PC)
- re-enable UAC option if needed

MXO2 Hardware Connection Checklist for MAC and PC

1. Power off both the computer system (PC or MAC) and unplug the MXO2 A/C power adapter.

2. Disconnect the Matrox host cable on both the MXO2 and computer system. Inspect the host cable pins on both connector ends. The pins must all be perfectly straight. Having just one slightly distorted pin can cause hardware detection issues. Use a small flat head screwdriver to straighten any bent pins.

Important: The host cable connector ends are D-shaped & must be inserted in the proper orientation.

There are 4 different types of host cables that have been sold since the MXO2 products began production.
Type 1: A 'Molex' label printed on both sides of the connector.

Type 2: A green dot printed on the wider side of the connector

Type 3: A yellow arrow printed on the wider side of the connector

Type 4: A large 'A' or 'B' label printed on each end of the cable (this is the newest cable). The 'B' side is the wider side of the connector.

With type 1, you must visually inspect the connectors and identify the wider side of the D shape connector. It is the wider side of this cable, or the green dot (for type 2 cables), or the yellow arrow (for type 3 cables), or the 'B' side (for type 4 cables) that must face?
-the HOST label ---------> on the MXO2 device Host connector
-the XI-LINK engraving-> on the Matrox PCI-e adapter for desktops
-the TOP side ------------> of the Matrox Express/34 adapter for laptops
-the HOST label: --------> on Matrox Thunderbolt adapters for MAC systems

3. For desktop systems: Open the computer chassis and re-seat the Matrox PCI-express card in the System or switch PCI slots (if another slot is available). Verify that the card is fully seated & secured using a screw or the case retention mechanism. Then re-connect the host cable to the card in the proper orientation.

For laptop systems: Remove the Matrox express/34 adapter from the laptop. Connect the host cable to the card. Insert the express card back into the slot and verify that the card has 'clicked' in place.

Tip: Just before inserting the host cable connector, pull back on the retention screw arms to ensure that the screws do not inhibit the connector from being inserted fully. Once the connector is properly inserted, tighten the screws to prevent accidental disconnection.

Note: In some cases, reversing the ends of the host cable can trigger the MXO2 to regain proper detection. If this is the case, please verify the pins once again.

4. Connect the MXO2 A/C power adapter. Try a different wall socket or power bar. Avoid UPS devices.

5. Power on the computer system & verify that the MXO2 LED turns ON. The led is Blue (MXO2 without MAX devices) or Red (MXO2 with MAX). It should not flicker or pulse ON and OFF. If the LED flickers faintly, then the MXO2 A/C power adapter must be replaced. If the LED pulses ON and OFF, then go through the above steps one more time. If a solid LED cannot be obtained, contact Matrox Video Technical Support.

Proceed to the next section only once the MXO2 LED is ON solid.



MAC Platform Notes

For MAC systems with the MXO2 connected using either the Matrox PCI-e or express/34 adapters:
- Go to System Profiler -> Hardware -> PCI Cards.
- Verify the list of cards. If detected, the MXO2 should be listed as a card of type 'other multimedia'.

For systems with the MXO2 connected using the Matrox Thunderbolt adapter or the DS1/Dock:
- Go to System Profiler -> Hardware -> Thunderbolt
- Verify the list of devices. If detected, the Thunderbolt adapter should appear as 'T/ADP' or 'MXO2 Dock'
- If the Thunderbolt device is not listed, verify that the Thunderbolt cable is connected in the proper orientation & try another Thunderbolt cable (if one is available).
- Once the Thunderbolt device is listed, then go to System Profiler -> Hardware -> PCI Cards
- Verify the list of cards. If detected, the MXO2 should be listed as a card of type 'other multimedia'.

Once the appropriate devices are listed in the MAC System Profiler, then proceed to download and install the required Matrox driver for your system. After installation, load the MXO2 Utilities application in your MAC System Preferences. The 'Info' section of the application will list data such as MXO2 serial number and software/firmware versions.

Note: When downloading the MXO2 driver from our website, monitor the file download and verify that it is not interrupted. If an interruption occurs or the download size does not match the file size in the driver download description page, clear your web browser cache/temporary files and try the download again.

PC Platform Notes

For PC systems, open Device Manager and verify the presence of a 'Multimedia Controller'. If detected, then download and install the MXO2 driver required. Once the installation has completed, open the Matrox X.info application as follows:
- Right-Click on the teal 'M' icon in the system tray
- Click on Open X.info
- Click the drop-down menu at the top and select 'Hardware'.

If the hardware information window contains data such as the serial number and production date, then the MXO2 is properly detected by your system.

General Notes:

1. For both PC and MAC platforms, verify that your system is fully updated and meets the minimum hardware and software specifications listed in the MXO2 user guide.

2. With the MXO2 device, special care must be taken when inserting/removing the A/C power supply cable. It has a pull-back retention mechanism that needs to be pulled back before inserted into the port on the back of the MXO2. If this is not done, the 4 pins on the cable connector can be pushed in too deep and not make proper contact. To remedy the problem, the 4 pins must be pulled back with a small pair of needle-nose pliers. This only applies to the MXO2 and not to the other MXO2 devices (Mini, LE, RACK).

3. For MAC systems with the MXO2 connected via the Matrox Thunderbolt adapter or Matrox MXO2 Dock, verify that the system has Thunderbolt support. If supported, a lightning logo is printed on the top side of the Thunderbolt connector on the MAC. If this logo is not printed, then the system is lacks Thunderbolt support. Note that the MAC System Report (or system profiler) list will still show a Thunderbolt category even if the system lacks Thunderbolt support.

In order for the MXO2 to show up as a Thunderbolt device, the MAC must be fully updated. Continue to run MAC Software Update scans until no more Thunderbolt updates are found.
_________________
Regards,
Sam
Matrox Video Technical Support
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lunalobo75
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 54

PostPosted: Mon Jul 27, 2015 12:08 pm    Post subject: Reply with quote

Hey,

I did all of this already, and the MVoptimizer error only happened when Installed the 8.0 Windows drivers. I have everything updated on my system:

HP Z800 Adobe CC 2015, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System drive, SATA 4 Tb (Raid 0) media drive, Sata 2 TB export drive , SSD 120GN for cache, 1 G-Tech 2tb Raid export/backup,1 4tb G-drive backup, Matrox MXO2 mini, 850 WATT PSU

Everything is working fine, I was wondering why that error happend with the newest driver, and what they error is?
Also, I've read that slow flashing blue light on shutdown means bad power supply?
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6879

PostPosted: Mon Jul 27, 2015 1:19 pm    Post subject: Reply with quote

The faulty power supply LED blinking is only when the system is powered up.

Do you encounter any additional issues after the error and installation?

Have you tried uninstalling and reinstalling the drivers following the procedure below?
- uninstall the current MXO2 drivers
- download and right-click the Mtx.utils exe file and select Properties. Under the General tab, click unblock (at the bottom) if it is seen.
- Make sure the UAC option is turned off (set to Never Notify in Windows settings) before running the MXO2 setup * may need to reboot
To disable UAC option or set it to Never Notify in Windows , please follow this link: http://support.microsoft.com/kb/975787
- Run Mtx.utils setup and then make sure a full reboot and power cycle is performed (after install is complete, shutdown PC, disconnect MXO2 power for several seconds, reconnect power of MXO2 and then power up the PC)
- re-enable UAC option if needed
_________________
Regards,
Sam
Matrox Video Technical Support
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lunalobo75
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 54

PostPosted: Mon Jul 27, 2015 1:24 pm    Post subject: Reply with quote

Hello,

yes, I did everything you've stated. What is the mvOptimizerService? Do I need? I set it to "Manual" instead of auto so teh error goes away, but I never has that error before.

As for the the "blue light flashing" - what does it mean when the computer's off and the blue light is flashing? Isn't the MAtrox Mini supposed to shutoff once the computer is off? It doesnt flas when the computer is on.
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
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PostPosted: Mon Jul 27, 2015 3:05 pm    Post subject: Reply with quote

After a reinstall of the Matrox driver, did you still get the same error message?
Can you go to Start > Run and type msconfig in the command line. Click enter. Go to Services tab and look for mvOptimizerService. Let us know the Status is Started or Stopped. We will find out what the service provides and report back.

The LED flashing is normal even at times when the computer is shut off. Have you tried unplugging the power to the computer? Is the PCIe cable properly connected on both ends from the PCIe card and MXO2 box? No defective or bent pins?
_________________
Regards,
Sam
Matrox Video Technical Support
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lunalobo75
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 54

PostPosted: Mon Jul 27, 2015 3:09 pm    Post subject: Reply with quote

Hey,

yeah, the mvOptimizerService is still there. It's shows that the service has stopped (because it can't start due to a file missing), but I've set it to MANUAL so the error doesn't pop up. This service wasn't with the last few drivers, only 8.0. I noticed mvOptimizerService was somethign with the old Rtx100 boards from 10 years ago?

So, blue light flash and MXo box never shutting off when computer off is okay? I pull the Computer power chord and the MXO mini blue light still flashes.
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Matrox_Support_Sam
(Moderator)

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Joined: 04 Jul 2005
Posts: 6879

PostPosted: Mon Jul 27, 2015 3:15 pm    Post subject: Reply with quote

The mvOptimizerService i believe has been around for awhile, including previous versions. I believe it should be stopped in the Services, that is what our internal system also mentions.

What do you mean you set it to manual? Where do you set this?

The flashing LED should not be a problem, unless it appears when the computer is on.
_________________
Regards,
Sam
Matrox Video Technical Support
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lunalobo75
(MXO2 Mini)




Joined: 04 Jul 2005
Posts: 54

PostPosted: Mon Jul 27, 2015 3:18 pm    Post subject: Reply with quote

I set the mvOptimizerService from Auto to Manual within windows services. I only get the error when the service is set to AUTO to run at startup. Is this supposed to run at AUTO? If so then what I posted via event viewer is what's stating when mvOptimizerService tries to start.
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Matrox_Support_Sam
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PostPosted: Tue Jul 28, 2015 8:17 am    Post subject: Reply with quote

It should be stopped, therefore, if you install the Matrox drivers, let usknow if you encounter any issues with it set to stopped in Services.
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Sam
Matrox Video Technical Support
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Matrox_Support_Sam
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PostPosted: Tue Jul 28, 2015 2:58 pm    Post subject: Reply with quote

We have performed some internal tests, and you are correct, the previous Mtx.utils 7.7.2.2018 did not have the mvOptimizerService. We have also reported the same error in Event Viewer with Mtx.utils 8.0 driver.

According to our engineering department, the mvOptimizerService is a service that starts, does certain things within registry depending on the system, and then stops.

We have reported the issue and will report back once we get further information.
_________________
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Sam
Matrox Video Technical Support
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