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Streaming and Capturing Choppy since installing 7.2

 
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doyenblair
(MXO)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Fri Jul 10, 2015 11:46 am    Post subject: Streaming and Capturing Choppy since installing 7.2 Reply with quote

Since we installed 7.2, we are not able to stream using Wirecast 6. As soon as we choose an audio input, the video immediatley becomes choppy and it is not acceptable to stream or record. This only happens with Wirecast. If I use the Matrox H264 capture I have no issues.
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Matrox_Support_Sam
(Moderator)

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Joined: 04 Jul 2005
Posts: 6879

PostPosted: Fri Jul 10, 2015 1:13 pm    Post subject: Reply with quote

Hi,

Can you confirm Telestream Wirecast version?
What is the operating system version?

With latest Wirecast 6.0.4, you will need to use Mtx.utils 7.7.2.2018 drivers. See this posting: http://forum.matrox.com/mxo/viewtopic.php?t=13917

When installing the Mtx.utils, please follow the steps below:
- uninstall the current MXO2 drivers
- download and right-click the Mtx.utils exe file and select Properties. Under the General tab, click unblock (at the bottom) if it is seen.
- Make sure the UAC option is turned off (set to Never Notify in Windows 7 settings) before running the MXO2 setup * may need to reboot
To disable UAC option or set it to Never Notify in Windows 7, please follow this link: http://support.microsoft.com/kb/975787
- Run Mtx.utils setup and then make sure a full reboot and power cycle is performed (after install is complete, shutdown PC, disconnect MXO2 power for several seconds, reconnect power of MXO2 and then power up the PC)
- re-enable UAC option if needed

Please let us know your results.
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Regards,
Sam
Matrox Video Technical Support
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doyenblair
(MXO)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Sun Jul 19, 2015 10:38 am    Post subject: Reply with quote

Thanks for responding.

Wirecast Verson: 6.0.5
OS: Windows 7 64bit

Followed the instructions, but still have the same issues.

Uninstalled everything, Wirecast and Matrox. Installed Matrox 7.7.2.2018, restarted. Finished installing.

Then installed Wirecast 6.0.5.

Still same issue.
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Matrox_Support_Sam
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Joined: 04 Jul 2005
Posts: 6879

PostPosted: Mon Jul 20, 2015 9:57 am    Post subject: Reply with quote

You will need to install Matrox last in the chain. Therefore, first install Wirecast and updates, then install Matrox drivers.

Since you have Wirecast installed already, can you uninstall and reinstall Matrox 7.7.2 drivers?

If you still encounter issues, try resetting Wirecast Preferences by following the Telestream link below: http://telestream.force.com/kb/articles/Knowledge_Article/Wirecast-Reset-Preferences
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Sam
Matrox Video Technical Support
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doyenblair
(MXO)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Sun Jul 26, 2015 11:04 am    Post subject: Reply with quote

Ok. Thanks. I will give that a try and see what happens. I will let you know.
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Matrox_Support_Sam
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Joined: 04 Jul 2005
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PostPosted: Mon Jul 27, 2015 8:07 am    Post subject: Reply with quote

Thanks for the update. Let us know your results whenever possible.
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Sam
Matrox Video Technical Support
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