Audio not playing with Adobe CC

jongrimson · Joined: 04 Jul 2005 Posts: 28

I'm getting no audio and can't seem to get it on. What settings should I have in CC and in the Matrox Utilities panel?

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 6881

Can you confirm your MXO2 version?

Can you close Premiere, and verify your System Sound Preferences for Input and Output are not set to Matrox? Set the audio device to a non-Matrox device ie Built in Line Output.

Then open Premiere and verify Audio Hardware in Premiere Preferences is not set to Matrox as well. This setting should be a non-Matrox audio, ie Built in Line Output .

Go to Preferences > Playback and make sure Audio Device is set to Matrox Player and the Video Device is checked to use Matrox Player as well.

Hope this helps.
_________________
Regards,
Sam
Matrox Video Technical Support

euan2000 · Joined: 04 Jul 2005 Posts: 2

Hi I have had no audio for the last couple of weeks, have tried re-installing matrox drivers and can confirm the settings as above, but am geting no audio.

euan2000 · Joined: 04 Jul 2005 Posts: 2

I went through all settings and re-wired the set-up too, don't know why, but it is working again now.

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 6881

Thanks for the update, and great to hear its working. This post will be locked. If you need further assistance, please start a new posting.
_________________
Regards,
Sam
Matrox Video Technical Support