MXO2 LE Max plus LiveStream Producer on Mac

[cassb001]

I really need an urgent reply to this please?..

Equipment being used:

MXO 2 LE MAX (With Thunderbolt)
Macbook Air laptop
OS 10.7.5
LiveStream Producer version 1.0.0M

According to both Matrox and Livestream I should be able to use the setup to webcast.

Livestream Producer is detecting the Matrox and is marking it as certified.

However when I click on inout source, no video picture is seen and when I press Go Live the following is displayed: "Error opening camera: it might be busy"

No such error is produced when he built-in webcam of the Mac is chosen.

Hence it seems to be pointing to a Matrox problem.

I urgently need to solve this problem as I need to go live for an event in the coming days.

Many thanks.

[Matrox_Support_Vlad]

Please note, Livestream Producer officially is not certified application with MXO2 product on MAC platform, therefore, we cannot guarantee its results.

The last driver that supports Quick Time based Streaming application such as, Adobe FMLE, Telestream Wirecast, Quick Time Broadcaster is driver version 2.6.1.0001 compatible with OS X Mountain Lion 10.8.5 and Lion 10.7.5. For more detailed information on supported applications within driver 2.6.1 please refer to User Guide, Chapter 1 page 2-3.

http://www.matrox.com/video/media/pdf/support/mac/mxo2/doc/en_Matrox_MXO2_Installation_and_User_Guide_2_6_1.pdf

I hope this helps
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Best regards,
Tech Support Vlad