Matrox MXO User Forum Forum Index

 
 FAQFAQ   SearchSearch         RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

MXO Not working

 
Post new topic   Reply to topic    Matrox MXO User Forum Forum Index -> MXO
View previous topic :: View next topic  
Author Message
ian.jts
(MXO2)




Joined: 04 Jul 2005
Posts: 1

PostPosted: Thu Aug 14, 2014 12:45 pm    Post subject: MXO Not working Reply with quote

Hi, I've got a couple second hand MXO's, one I thought was working at least last year, the other am not so sure, but neither do I get a Blue light flashing or not, I do have another (third MXO) with the same cables/PSU and this works, it appears in the MXO preferences and reports all happily. The two non-working MXO don't appear in USB properties. Is there a way to force a new firmware on them? have tried various Mac Pro's/Mac Mini's and a MacBook Pro, various firmware updates etc. Many thanks!
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Fri Aug 15, 2014 3:48 pm    Post subject: Reply with quote

Hi,

There is no method to re-flash the firmware on those units. We would have to setup an RMA and bring them in for a repair. Please send an email to mxosupport@matrox.com (to the attention of Joe) and provide the serial numbers of the 2 units that are not working.
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Matrox MXO User Forum Forum Index -> MXO All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

This board is protected by Phpbbantispam
Powered by phpBB © 2001, 2002 phpBB Group