Matrox MXO User Forum Forum Index

 
 FAQFAQ   SearchSearch         RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Why have you ceased to support Wirecast, FMLE and BoinxTV?

 
Post new topic   This topic is locked: you cannot edit posts or make replies.    Matrox MXO User Forum Forum Index -> Pre-Purchase for Matrox MXO2, MXO2 LE and MXO2 Rack
View previous topic :: View next topic  
Author Message
mbaptista
(MXO)

Guest





PostPosted: Fri Mar 21, 2014 1:42 pm    Post subject: Why have you ceased to support Wirecast, FMLE and BoinxTV? Reply with quote

I've been trying to configure, without success my MXO2 LE with MAX to work with the following software:

- BoinxTV
- Adobe Flash Media Live Encoder
- Telestream Wirecast

I'm using the latest versions of these software, and the latest Matrox drivers (the ones that were just released). I'm running OSX 10.9.2 and my iMac is connected via thunderbolt to the MXO2.

In the PDF that was released with the new drivers there's no mention of these software being supported, but in the product webpage you specifically say that you support them. Do you, or do you not support them?

I've waisted the last couple of days banging my head over this. And now I find out in a document hidden on the support area of your webpage that there's no mention of that software.

Please update your webpage ASAP, so you won't mislead your costumers.

Thank you.
Back to top
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Fri Mar 21, 2014 2:09 pm    Post subject: Reply with quote

Hello mbaptista,

All the information regarding our drivers is clearly written in the pdf documents (or user guide) for each driver that we release. We clearly specify this on our website:



As you have applications document, the latest version of our MXO2 drivers (4.1.0.0019) does not support these applications.

Please see your email inbox regarding quicktime-based application support for Mavericks.
_________________
Regards,
Joe
Matrox Video Technical Support


Last edited by Matrox_Support_Joe on Mon Mar 24, 2014 8:10 am; edited 1 time in total
Back to top
View user's profile Send private message
Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Fri Mar 21, 2014 2:12 pm    Post subject: Reply with quote

We do not have your email on file. Please email us at mxosupport@matrox.com
_________________
Regards,
Joe
Matrox Video Technical Support
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.    Matrox MXO User Forum Forum Index -> Pre-Purchase for Matrox MXO2, MXO2 LE and MXO2 Rack All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

This board is protected by Phpbbantispam
Powered by phpBB © 2001, 2002 phpBB Group