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Correct Rev levels?

 
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jmcquaid
(MXO)




Joined: 04 Jul 2005
Posts: 58

PostPosted: Thu Jan 16, 2014 3:10 pm    Post subject: Correct Rev levels? Reply with quote

Is there a document that specifies the Mac OS X level for each version of MXO driver?

I have (finally)_ moved to 10.6.8 (Snow Leopard). Of course, after doing that, nothing worked. I just installed the 2.1.9 software which appeared to successfully upgrade firmware although it hung before restart and had to be restarted manually.

Now I can see the device (temperature report) but calibration does not work and requested external video in FCP 7.0.3 reports "no hardware found."
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Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Feb 03, 2014 9:49 am    Post subject: Reply with quote

2.1.9 is the correct driver for 10.6.8.

Are you able to enter the MXO Utilities from the MAC System Preferences?

What happens when you try to calibrate?

Do you have any other applications open when running FCP 7.0.3?
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Joe
Matrox Video Technical Support
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Matrox_Support_Joe
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Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Feb 03, 2014 10:41 am    Post subject: Reply with quote

Please try the following:

1. Disconnect the MXO USB cable from the MAC

2. Run the MXO Uninstaller application located in: Applications -> Matrox MXO Utilities

3. Run the following MXO Manual Uninstall Procedure:

- In Finder, go to: /System/Library/Extensions
- Delete the MXOAudioDriver.kext file

- In Finder, press Shift+Cmd+G (Go -> Go to Folder) and type: /usr/libexec
- Delete the MxoDeviceController.app

- In the Finder folder dialog, type: /tmp
- Delete the MXOAgent.plist file
- Delete the MXODaemon.plist file
- Delete the MXOFPGAUpdater.app file

4. Shut down the MAC

5. Re-connect the MXO USB cable to the MAC. Verify that A/C power is connected to the MXO. Then power up the MAC. The blue LED on the MXO should turn ON.

6. Load the MAC system profiler. You should see a 'MXO by Matrox' device listed under the USB category. If it is there, then download latest Matrox driver for your OSX and install.
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Joe
Matrox Video Technical Support
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