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Matrox_MAX_Utilities_version_4.0 crashes Skype on my Mac

 
Post new topic   This topic is locked: you cannot edit posts or make replies.    Matrox MXO User Forum Forum Index -> MXO2 Family and Mojito MAX with Adobe CC 2014 (Mac)
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wilsonpro
(MXO2 LE with MAX)




Joined: 04 Jul 2005
Posts: 12

PostPosted: Mon Jul 15, 2013 10:26 am    Post subject: Matrox_MAX_Utilities_version_4.0 crashes Skype on my Mac Reply with quote

I have just done a driver update for my MXO2 LE MAX and installed Matrox_MAX_Utilities_version_4.0 but it makes the current version of Skype crash on my OS X 10.8.4 MacPro.

If I uninstall Matrox_MAX_Utilities_version_4.0 than Skype loads properly once more.

If I re-install Matrox_MAX_Utilities_version_4.0 then Skype crashes again.

There was no conflict previously on any of the previous versions of Matrox_MAX_Utilities.

Can you help please?

Thanks,

Andy
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Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3323

PostPosted: Mon Jul 15, 2013 10:52 am    Post subject: Reply with quote

Hi Andy,

We will investigate this issue.

Can you provide the full Skype version number please?

Also, what happens when Skype crashes? Is there a crash log file that is created?
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Joe
Matrox Video Technical Support
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wilsonpro
(MXO2 LE with MAX)




Joined: 04 Jul 2005
Posts: 12

PostPosted: Tue Jul 16, 2013 4:14 am    Post subject: Reply with quote

Hi,

Sorry to say I didn't copy the crash log when Skype failed to open yesterday, the OSX error box displayed with the two options to try again and don't reset windows (or something similar) and OK (close the error box).

However I loaded Matrox_MAX_Utilities_version_4.0 again today and Skype indicated it has just updated to Version 6.6.0.467 (from whatever the previous version was) and all is working now.

Thanks for being willing to look into this for me.

Andy
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Matrox_Support_Joe
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Joined: 04 Jul 2005
Posts: 3323

PostPosted: Tue Jul 16, 2013 8:01 am    Post subject: Reply with quote

Glad to hear that the issue has been resolved with the latest version of Skype. We'll lock this thread.
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Joe
Matrox Video Technical Support
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