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MXO not connected

 
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eryc
(MXO)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Sun Jun 03, 2012 8:25 pm    Post subject: MXO not connected Reply with quote

Hi there,
I have been running an MXO on a 8 core 2.8 gHz Mac, OS 10.6.8, and I have suddenly stopped getting picture on my 23' ACD. In previous weeks I have noticed the occasional cycling of that display off then on. As of yesterday I was still getting an image on my ACD but FCP View All Frames stated no hardware found. Same behaviour on my Macbook Pro. Today I stopped getting image on the ACD. I have tried software uninstalls then re-installs back to 2.17 and every attempted hardware upgrade gives an "error" condition. Please advise...
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Matrox_Support_Joe
(Moderator)

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Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Jun 04, 2012 9:22 am    Post subject: Reply with quote

Does it work in Presentation mode?

If you load up your system profiler, under the USB section, do you see any device listed as 'MXO by Matrox?

Does the blue LED still turn on when you have the a/c power, usb cable, and DVI source connected to the MXO?
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Joe
Matrox Video Technical Support
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eryc
(MXO)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Tue Jun 05, 2012 12:17 am    Post subject: MXO not connected Reply with quote

Thanks for the quick reply,
Blue light still on,
Will check the other two items on return from out of town
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Matrox_Support_Joe
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Joined: 04 Jul 2005
Posts: 3324

PostPosted: Wed Jun 27, 2012 8:31 am    Post subject: Reply with quote

Hello. Any updates?
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Joe
Matrox Video Technical Support
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eryc
(MXO)




Joined: 04 Jul 2005
Posts: 3

PostPosted: Sun Oct 28, 2012 1:01 am    Post subject: Reply with quote

Power supply failed. Various mysterious glitches until finally the blue light no longer lit. A spare transformer that puts out 5v and 2.8A from an unused USB hub has me up and running again.
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Andrew Smith
(MXO2 with MAX)




Joined: 04 Jul 2005
Posts: 1000

PostPosted: Sun Oct 28, 2012 2:00 am    Post subject: Reply with quote

Hey, nice job with the MacGyver-ing!

Andrew
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Matrox_Support_Joe
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Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Oct 29, 2012 11:37 am    Post subject: Reply with quote

Thanks for the update. If are within a 3 year purchase period, let us know so we can rma the defective power supply for you under warranty.
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Joe
Matrox Video Technical Support
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