MXO not connected

eryc · Joined: 04 Jul 2005 Posts: 3

Hi there,
I have been running an MXO on a 8 core 2.8 gHz Mac, OS 10.6.8, and I have suddenly stopped getting picture on my 23' ACD. In previous weeks I have noticed the occasional cycling of that display off then on. As of yesterday I was still getting an image on my ACD but FCP View All Frames stated no hardware found. Same behaviour on my Macbook Pro. Today I stopped getting image on the ACD. I have tried software uninstalls then re-installs back to 2.17 and every attempted hardware upgrade gives an "error" condition. Please advise...

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

Does it work in Presentation mode?

If you load up your system profiler, under the USB section, do you see any device listed as 'MXO by Matrox?

Does the blue LED still turn on when you have the a/c power, usb cable, and DVI source connected to the MXO?
_________________
Regards,
Joe
Matrox Video Technical Support

eryc · Joined: 04 Jul 2005 Posts: 3

Thanks for the quick reply,
Blue light still on,
Will check the other two items on return from out of town

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

Hello. Any updates?
_________________
Regards,
Joe
Matrox Video Technical Support

eryc · Joined: 04 Jul 2005 Posts: 3

Power supply failed. Various mysterious glitches until finally the blue light no longer lit. A spare transformer that puts out 5v and 2.8A from an unused USB hub has me up and running again.

Andrew Smith · Joined: 04 Jul 2005 Posts: 1000

Hey, nice job with the MacGyver-ing!

Andrew

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 3324

Thanks for the update. If are within a 3 year purchase period, let us know so we can rma the defective power supply for you under warranty.
_________________
Regards,
Joe
Matrox Video Technical Support