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Matrox and Sym 6.0.3

 
Post new topic   Reply to topic    Matrox MXO User Forum Forum Index -> MXO2 Family and Mojito MAX with Avid Media Composer Family (Mac)
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Mark
(MXO)

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PostPosted: Tue Oct 02, 2012 2:47 pm    Post subject: Matrox and Sym 6.0.3 Reply with quote

I've updated to the new drivers but I keep get SFconsumer execute timeout .... every five minutes...

HELP!
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Matrox_Presales
(Moderator)




Joined: 04 Jul 2005
Posts: 882

PostPosted: Tue Oct 02, 2012 3:30 pm    Post subject: Reply with quote

Hello Mark and thank you for your interest in Matrox products. I will move this to the Avid on the Mac forum, I belive that is where this problem occurs. If you could give some more info I am sure it will help tech support. OS, Software version and Computer specs might help and when and how often this occurs.

regards,

JD
Customer Care.
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Matrox_Support_Sam
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 6873

PostPosted: Wed Oct 03, 2012 9:01 am    Post subject: Reply with quote

Hi Mark,

Can you confirm your MXO2 software version?
Please also provide your system specs and OSX version.

Are you running Matrox-tested Avid certified system? http://www.matrox.com/video/en/support/mac/mxo2/system/computers/3.0/

Please let us know your results.
_________________
Regards,
Sam
Matrox Video Technical Support
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