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MXO Calibration Tool not changing images
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Matrox_Support_Joe
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Joined: 04 Jul 2005
Posts: 3324

PostPosted: Mon Aug 13, 2012 2:22 pm    Post subject: Reply with quote

Please also note the following from our release notes. Please let me know if these are helpful in resolving the playback issue from FCP.

When playing back a 720p project on a PowerBook or MacBook Pro, your
video may be jerky or not update properly. To avoid this problem, you can
use an external 7200 RPM FireWire drive or Presentation mode to play back
your video. (Ref 40767)

If you are working with any Matrox MXO 720p60 project in Final Cut Pro,
you may experience problems playing back your files in the Canvas
window unless the resolution on your secondary display is set to
1280?1024. If you do experience problems with the Canvas window, turn
your video output off and on again by pressing COMMAND + F12 in
succession. (Ref 40763)

You may experience problems with the Canvas window after minimizing
and then returning to Final Cut Pro or switching between open applications.
If this occurs, turn your video output off and on again by pressing
COMMAND + F12 in succession. (Ref 43450)

You may experience problems with the video output if you manually change
your video playback settings so that they do not match your sequence
settings. For example, if you are working in an NTSC project in Final Cut
Pro, and from the Final Cut Pro menu, you choose View > Video
Playback, and then select a 1080i video playback setting, your video will
not be displayed properly as MXO does not support upscaling of the video
output. (Ref 42879 and 40796)
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Joe
Matrox Video Technical Support
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Matrox_Support_Joe
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Posts: 3324

PostPosted: Mon Aug 13, 2012 2:27 pm    Post subject: Reply with quote

Also, what is the full version of FCP on your system? Is it 7.0.3?
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andreas w.
(MXO)




Joined: 04 Jul 2005
Posts: 12

PostPosted: Tue Aug 14, 2012 4:10 am    Post subject: answers Reply with quote

For FCP output, please check the following:

What is the format / frame rate of the footage?

1080i25

What is the FCP sequence setting?

1920x1080
Square
no field dominenc
25
ProRes 422



Is 'all frames' selected in FCP->View->External video

yes

Does it work if you disable 'mirror on desktop'?

no

Also, does the MXO work fine as a dual display using Presentation Mode?

yes


Please also note the following from our release notes. Please let me know if these are helpful in resolving the playback issue from FCP.

none of these notes resolve the issue


Also, what is the full version of FCP on your system? Is it 7.0.3?

yes, 7.0.3



maybe the two problems of the calibration and the playback not working are connected?
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Matrox_Support_Joe
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PostPosted: Thu Aug 16, 2012 5:01 pm    Post subject: Reply with quote

Thank you for all the details.

We do not know why you would have both these problems with your new system when you did not have them with your older MAC.

We are running some tests here. Unfortunately we do not have the exact same model of MAC system but we will try to reproduce the behavior you are seeing on a similar system.
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