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Invalid serial number???

 
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malombroso
(MXO)

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PostPosted: Sat Jul 21, 2012 4:49 am    Post subject: Invalid serial number??? Reply with quote

Hi... I have a problem with the registration of the product I bought. It's a MXO2 mini Max and when I try to register the product it tells me that the serial number is invalid. I therefore can't use it and I can't download the software and documentation to make it work.
Please let me know what I should do.
Best regards

Stefano
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Matrox_Presales
(Moderator)




Joined: 04 Jul 2005
Posts: 882

PostPosted: Mon Jul 23, 2012 9:35 am    Post subject: Reply with quote

Hi Stefano, please email the serial number to our Customer Care team (c u s t o m e r_c a r e@ m a t r o x . c o m) so they can fix this issue as soon as posible.
P.S.: I do see however that you already have an MXO2 Mini registered under your name, so is this a 2nd unit that you're trying to register?

If you'd like to reach them by phone, please use this number:
Toll Free: (800) 361-4903 (North America), or (514) 822-6364 (Worldwide)

Thanks,
B.C.
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