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My Computer won't detect my Matrox MXO. HELP NEEDED!!!

 
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zeiki21
(MXO)




Joined: 04 Jul 2005
Posts: 1

PostPosted: Thu Jul 19, 2012 8:02 pm    Post subject: My Computer won't detect my Matrox MXO. HELP NEEDED!!! Reply with quote

Hi there I have a problem with my Matrox MXO - Original. It was fine the other day. And then it just froze. I tried to re-install the driver but it's not working. I have tried everything I know to get it to work. Uninstalling, Installing again. Gone back to an older version. And yes the blue light is always on when I connect it to my computer. I have tried on more than one computer. It is just not connecting and it does not appear in the USB HUB.
Everytime I try to install the MXO Software, it get's up to about 80% with the install and then the "Matrox MXO Hardware Updater" Menu Bar Pop's up and than noting more.

Please I need help.Confused

Best regards, Eric in Iceland.
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Matrox_Support_Joe
(Moderator)

Site Admin


Joined: 04 Jul 2005
Posts: 3324

PostPosted: Fri Jul 20, 2012 8:58 am    Post subject: Reply with quote

Hello Eric,

For this type of problem, please call our tech support lines as we will need to remote into your system. Also, if you have PC system, we can attempt to reprogram your MXO remotely. All you need is a PC with USB ports connected to the internet. If this fails or is not possible, then we will rma your MXO and power supply.
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Regards,
Joe
Matrox Video Technical Support
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