Matrox MX02 LEMax Avid 6.0.1 OS Lion Crashes

[lambentp]

Hi,

We are running a Matrox LEMax with Avid 6.0.1. With driver 3.0.0.0071 the system crashed when playing back imported audio (mp3, wav and aif files).

We updated to the BETA 3.1 driver, but found that we cannot playback HD clips without crashes.

We are also unable to capture from DVCam, DVD or VO.

Currently having to run Avid software only...

Thanks,
Anna

[Matrox_Support_Joe]

Hello Anna,

For Avid 6.0.1 running under Lion 10.7.3, we recommend using the Matrox 3.0.1.0012 software. It is available here: http://forum.matrox.com/mxo/viewtopic.php?t=8049

You should be able to playback your video files with this software.

Regarding playing back audio-only files, we are aware of the crashing issue when trying to scrub the file. (issue reference: vpg-3227) The issue is being investigated by our team of engineers. We hope to have a solution asap.

Note that issue occurs only when using fast-scrub (pressing SHIFT or having CAPS ON while scrubbing the file).
_________________
Regards,
Joe
Matrox Video Technical Support

[lambentp]

Hi Joe,

Thank you for your reply. However, it weas when we upgraded to 3.0.1.0012 that problems with playing video files started...

Thanks,
Anna

[Matrox_Support_Joe]

Anna,

So if I understand correctly, you currently cannot playback any HD video footage with your 3.0.1.0012 Matrox software installed?

If so, please uninstall the Matrox software and verify that Avid is able to playback the HD video files natively in the editing windows.

If all works well, then re-download 3.0.1.0012 (verify that the downloaded file size is correct) and re-install. Then test playback/capture.
_________________
Regards,
Joe
Matrox Video Technical Support

[jwedit@yahoo.com]

I thought Matrox version 3.01.0012 software was supposed to fix the audio scrubbing issue and sluggishness with Avid MC 6.01. I have not tried it yet since I also read that it is a "beta" version. Please let me know when you have a final solution to this problem.
Joe W.

[lambentp]

Hi Joe,

Yes, that's correct. We can just about play back video but as soon as you pause and replay the system crashes.

Avid is able to playback files when Matrox software is not installed.

I have redownloaded 3.0.1.0012 and reinstalled - still having the same issues.

We have recently upgraded to Avid 6.0.1.1 - does nto seem to have affected problems.

We have an edit starting in two weeks, so need to resolve the issue before then. Perhaps our hardware needs replacing?

Thanks,
Anna

[Matrox_Support_Joe]

Anna,

What is your full graphic card make/model and what is the driver version installed?
_________________
Regards,
Joe
Matrox Video Technical Support

[lambentp]

Hi Joe,

Graphics Card: NVIDIA GeForce MHz DDR3 EEC

Driver: 3.0.1.0012

We are running a Quad-Core processor (rather than Dual Quad) - could this be causing the issue?

Thanks,
Anna

[Matrox_Support_Joe]

I do not suspect a hardware failure at this point.

I don't have any information that would indicate that your processor is the problem as well.

Please try the following uninstall/reinstall procedure:

1. Uninstall current Matrox driver using the Matrox uninstaller application found in Applications->Matrox MXO2 Utilities-> Matrox MAX Software Uninstaller

2. After the system restarts, follow the *** Manual Verification of Uninstall *** procedure listed below.

3. Run a MAC software update making sure all updates are applied (do not update to 10.7.4 just yet)

4. Re-download and install your Matrox driver (verify that downloaded file size is correct)
Download link: http://www.matrox.com/video/en/support/downloads/

Be sure to power cycle the MXO2 unit after the MAC shut downs.


*** Manual Verification of Uninstall ***

Check for any traces of Matrox software. Below is a list of files/folders that should have been removed. Please place the following files in the trash if they are found. Delete any files that begin with com.matrox?..

System\Library\Extensions\com.matrox.vpg.AudioDriver.kext
System\Library\Extensions\com.matrox.vpg.ClockDriver.kext
System\Library\Extensions\com.matrox.vpg.VideoInputDriver.kext
System\Library\Extensions\com.matrox.vpg.VideoOutputDriver.kext
System\Library\Extensions\com.matrox.vpg.RS422Driver.kext
System\Library\Extensions\com.matrox.vpg.DriverHelpers.kext
System\Library\Extensions\com.matrox.vpg.MXO2Driver.kext

Library\PreferencePanes\com.matrox.vpg.MXO2.prefPane

Library\LaunchAgents\com.matrox.vpg.Agent.plist

Usr\libexec\com.matrox.vpg.Agent

Library\QuickTime\com.matrox.vpg.Clock.component
Library\QuickTime\com.matrox.vpg.VideoOutput.component
Library\QuickTime\com.matrox.vpg.VideoDigitizer.component
Erase any files that begin with com.matrox

tmp\Firmware Updater.app

Applications\Matrox MXO2 Utilities (delete entire folder if present. It might already have been removed by the uninstaller)

Library\Application Support\Final Cut Pro System Support\Plugins\Matrox Enabler.txt

Users\***\Library\Preferences\com.matrox.vpg.Matrox MXO2.plist (where *** is the user's machine name):

Users\***\Library\Preferences\com.matrox.vpg.Matrox MXO2.plist (where *** is the user's machine name):

Library\Receipts\Matrox***.pkg (where *** is the MXO2 model (Rack, Mini, etc) and version number):

Users\***\Library\Applications Support\Compressor\Matrox H.264 (delete entire folder)
_________________
Regards,
Joe
Matrox Video Technical Support

[lambentp]

Hi Joe,

I have done all of this - still getting the same problem.

Thanks,
Anna

[Matrox_Support_Joe]

Hi Anna,

Can you please private message me your contact details? I will call you asap to setup a remote session so we can look at this more closely.

Or, if you prefer, you can also just call us directly at our technical support numbers:

Matrox Video Tech Support
USA & Canada: 1-866-270-4641
All other countries: 1-514-822-6030

Thank you.
_________________
Regards,
Joe
Matrox Video Technical Support