MX02 mini freeze with Avid MC 6.01

draft · Joined: 04 Jul 2005 Posts: 3

Hi,

When I start video playback, MC 1.6 system will stop with the MX02 mini and I have to close the program.

An error appears:

Problem signature:
Problem Event Name: AppHangB1
Application Name: AvidMediaComposer.exe
Application Version: 6.0.1.26230
Application Timestamp: 4f282efd
Signature block: e785
Type of lock: 0
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1036
Signature blocking Addit. 1: c8eb100fbdae5e97671a53293d75d51e
Signature blocking Addit. 2: f8ee
Signature blocking Addit. 3: 80ba8b2beda1997b0e521e0ca07c3787
Signature blocking Addit. 4: e785
Signature blocking Addit. 5: c8eb100fbdae5e97671a53293d75d51e
Signature blocking Addit. 6: f8ee
Signature blocking Addit. 7: 80ba8b2beda1997b0e521e0ca07c3787

The only solution I found is to restart "Sytem Tray Application" and "X.info System Tray Application".

My setup: Vista 64-bit, Core 2 Duo, Nvidia 9600M GT, 4GB Ram, 128 GB SSD Crucial M4

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 5530

Hi,

Can you confirm your MXO2 Mini driver version? Please note Avid MC 6.0.1 is supported by MXO2 Mini 6.0 driver version.
In addition, Windows Vista 64 operating system is not a supported OS version with MXO2 Mini 6.0 driver. The official supported OS versions are: Microsoft Windows 7 Professional, Ultimate, or Home Premium (64-bit) with Service Pack 1.

Please also be aware of this Known Issue post: http://forum.matrox.com/mxo/viewtopic.php?t=7209

Let us know your results.
_________________
Regards,
Sam
Matrox Video Technical Support

draft · Joined: 04 Jul 2005 Posts: 3

Hello,

Thank you for your response.

I have the latest version of Matrox driver (version 6.1 beta).
But it was the same with version 6.

Apparently the problem also happens on windows seven: see the following message found on the Avid website :

"Sometimes, after just have been started up, I can see a hang and freeze if I begin with playing the Sequense the first thing that I do.
If I, however, starts with playing the source viewer for a couple of seconds, all runs well after that.
Mostly I don?t see any hangs at all however.
Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC: W 7 Ultimate Mbo gigabyte 965-DQ6,cpu quad core QX 6700, mem 8 GB Corsair... [view my complete system specs] "

What is troubling is that this works sometimes.
Is a problem with the Raid 5 server connected via Ethernet?

"Digidesign DSM Server" keep walking when the software closed.

Is a nvidia driver problem? Open GL ...
Is a problem of Ram or Thread?
Is a problem with ama file ?

I can not find the solution ...

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 5530

Hi,

Can you post the Avid thread you are referring to?

Can you specify your system specs? Is this a certified Matrox tested system? http://www.matrox.com/video/en/support/windows/mxo2/system/tested_sys/
Are you running the latest drivers and updates for your system?

What are your Windows system sound default settings?
_________________
Regards,
Sam
Matrox Video Technical Support

draft · Joined: 04 Jul 2005 Posts: 3

Hi,

The avid post about my similar problem:

http://community.avid.com/forums/t/102885.aspx?PageIndex=2

My system specs :

Laptop HP HDX 18 1050 EF, Intel dual core with vista 64 bits.
4 GB of ram, 1 SSD Crucial 128gb M4 for OS.
Nvidia 9600 MGT with 512 MO of ram

The Avid Project of media composer 6.01 are stored on a Raid 5 unity linked by a Gigabit network RJ 45.

Is this a certified Matrox tested system? NO
Are you running the latest drivers and updates for your system? YES
What are your Windows system sound default settings? Yes

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 5530

Hi,

You are running an unsupported Windows version with your Avid MC6 and MXO2 drivers. Only Windows 7 64-bit has been certified with MXO2 drivers and Avid MC6.

Thank you for the Avid link. This does not seem to be a Matrox isolated issue. Have you tried the workaround mentioned in one of the Avid posts regarding changing the Video Quality settings in Avid?:

draft · Joined: 04 Jul 2005 Posts: 3

Hello,

"You are running an unsupported Windows version with your Avid MC6 and MXO2 drivers"

MX02 mini and MC 6 work separately with my version of windows Vista 64 bits.
- MX02 mini with after effect CS5 64 bits is OK.
- MC 6.01 alone works very well with vista 64 bits

Moreover, the syteme work sometimes !

"WORKAROUND" I tried the different settings available and the sytem work sometimes.

I'have recently reinstalling my OS and my Avid Software.
My QT version is 7.7.1

I think it's "mveServerTrayApp" or "mveXinfo" which are in conflict when MC6 start.

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 5530

The Vista OS version may work with certain apps, but this is not an officially supported/tested OS configuration using Avid MC 6 / MXO2. Therefore, you may encounter issues while working with unsupported OS configuration.

Have you tried removing MXO2 drivers/hardware? Does the issue still persist?

Please try to confirm your issue still occurs on a supported Matrox certified test system so we can further troubleshoot your issue.
_________________
Regards,
Sam
Matrox Video Technical Support

draft · Joined: 04 Jul 2005 Posts: 3

What do you understand by "Have you tried removing MXO2 drivers/hardware" ?

From the control Panel / Device Manager / Matrox Audio Video Device ?

or control Panel / Programs and Features / Matrox Mtx utils ?

or C:\Program Files\Matrox Mtx.utils\drivers ?

In fact, i can't change my configuration that's why i search ? cheap solution.
But in my opinion, the vista 64 bits is not an old system and it looks like windows 7.

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 5530

Hi,

Have you tried uninstalling the Mtx.utils software through Start Programs, shutting down the system, disconnecting the MXO2 power and trying the Avid playback issue? Does a freeze still occur?

Please note you are not running a certified Matrox tested system including the certified OS version (Windows 7 64-bit) needed for full MXO2 support.
_________________
Regards,
Sam
Matrox Video Technical Support

yairorene · Joined: 04 Jul 2005 Posts: 7

draft and Matrox_Support_Sam,
I have the same problem for long time. I have the Windows 7 Ultimate SP 1 and Avid 6.0.1. My computer has Nvidia Quadro FX 580, Quad Core 2.83 Ghz and 8 GB Ram, 2X640 GB WD Balck HD in Raid 0.
I made a long research about this problem. At first and I was sure there is something wrong with my specs and I almost bought a new computer till I read people all over has the same problem even with new Z800 Avid approved and Avid Nitrix DX hardware.I also had the same problem with my computer and BlackMagic DeckLink HD Extreem 3D card. There is something wrong between the Avid 6 and all the external hardware. Matrox people, please figure this problem with Avid and issue a new drver.
Thanks
Yair

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 5530

Thanks Yair. Do you have related Avid forum posts with these same issues?
Have you tried upgrading your Avid MC6 to 6.0.1.1?

What version of Mtx.utils are you running? The latest for Avid MC6 is 6.1.0.100.

Have you made sure of the following workaround for this known issue? http://forum.matrox.com/mxo/viewtopic.php?t=7209

Thanks for the update and feedback.
_________________
Regards,
Sam
Matrox Video Technical Support

yairorene · Joined: 04 Jul 2005 Posts: 7

Hi
I'm using the latest Matrox driver 6.1.0.100.
Avid forum :
http://community.avid.com/forums/p/106281/615133.aspx

I checked the issue you sent me, and my configuration is set to the onboard sound playback device as default.

I have the latest Quick Time and WMP drivers.
I just formated my system drive and installed all again. I formated my 2X640GB Black WD and set them again as Raid 0 for video.
As for the 6.0.1.1. I will install it next week. Hope this will fix it...
If you have more info about the "hangs on playback", or a new Matrox Avid driver, please let me know.

Matrox_Support_Sam · Site Admin Joined: 04 Jul 2005 Posts: 5530

Hi Yair,

Thanks for your feedback. This may have been resolved with Avid's latest MC6 update, 6.0.1.1.
Please remove Matrox drivers, update to Avid MC6.0.1.1, reinstall MXO2 drivers and let us know your results.
_________________
Regards,
Sam
Matrox Video Technical Support

yairorene · Joined: 04 Jul 2005 Posts: 7

Hi
Ok I will check 6.0.1.1 soon.
Thanks a lot
Yair