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'Avid cannot use your attached hardware as it is in use ...

 
Post new topic   Reply to topic    Matrox MXO User Forum Forum Index -> MXO2 Family and Mojito MAX with Avid Media Composer Family 6 and 6.5 (Windows)
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whatever just give me the softwarae
(MXO2 LE)




Joined: 04 Jul 2005
Posts: 14

PostPosted: Wed Mar 14, 2012 10:37 am    Post subject: 'Avid cannot use your attached hardware as it is in use ... Reply with quote

...by another programme'.

Running Avid 6.1 and then launching Photoshop seemed to kill my big Avid import. Is that right? Did Photoshop hijack the MX02 LE away from Avid?

If so how can I stop that happening?

Cheers

PC, Nvidia 4600 GFX
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Matrox_Support_Sam
(Moderator)

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Joined: 04 Jul 2005
Posts: 5554

PostPosted: Wed Mar 14, 2012 10:57 am    Post subject: Reply with quote

Hi,

To confirm, what Avid MC6 and MXO2 driver version are you running? Avid 6.0 or 6.0.1?

Please note this is a documented issue available in our Release Notes:
http://www.matrox.com/video/media/pdf/support/windows/mxo2/doc/en_Matrox_MXO2_Release_Notes_6_0.pdf
Quote:
You may experience issues when running Avid Media Composer at the same
time as another application that uses your Matrox MXO2 hardware, such as
a Matrox WYSIWYG plug-in or Matrox A/V Tools. Therefore, it's
recommended that you always quit Avid Media Composer before starting
any other application that uses your MXO2 hardware. (Ref# VPG-1270)

Hope this information is helpful.
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Sam
Matrox Video Technical Support
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whatever just give me the softwarae
(MXO2 LE)




Joined: 04 Jul 2005
Posts: 14

PostPosted: Wed Mar 14, 2012 11:45 am    Post subject: Reply with quote

This happened booting Photoshop CS5 64bit I think - does that look to Matrox - it seemed to take 15" to boot rather than the usual 3" - was it searching for Matrox?

I'm running 6.0.1 with Matrox 6.0.0.73

Thanks for the quick response and link Smile
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Matrox_Support_Sam
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Joined: 04 Jul 2005
Posts: 5554

PostPosted: Wed Mar 14, 2012 1:30 pm    Post subject: Reply with quote

Yes, MXO2 installs WYSIWYG plug-ins to certain 3rd-party supported applications such as After Effects and Photoshop. See page 192 of the User Guide: http://www.matrox.com/video/media/pdf/support/windows/mxo2/doc/en_Matrox_MXO2_Installation_and_User_Guide_6_0.pdf
Quote:
You can preview video played back using the following applications that are
supported by the Matrox WYSIWYG plug-ins:
? Adobe After Effects.
? Adobe Photoshop.
? Autodesk 3ds Max.
? Autodesk Combustion.
? eyeon Fusion.
? NewTek LightWave 3D.

Hope this helps.
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Sam
Matrox Video Technical Support
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