Avid 5.5 crashes

beofilm · Joined: 04 Jul 2005 Posts: 3

Hi.

My problem is, AVID crashes conatsntly with Matrox MXO2 mini.

If i disabled the Matrox box, everything works perfect.
When i connect it, it don't.
No error messages, it just hangs, and then shuts down.

The system worked fine, before we moved it to another location. I'm sure it's some hardware problem.
The software hasse'nt changed, and we have more identical machines, running the same setup, without a problem.
I've also tried with another Matrox Box.

Hardware info:
Mac Pro 2.8 Ghz
8 Gb Ram
NVIDIA GeForce 8800 GT

Software:
OS X 10.6.8
AVID MC 5.5.2.
Matrox driver 2.2.1

Error repports:
Process: AvidMediaComposer [254]
Path: /Applications/Avid Media Composer/AvidMediaComposer.app/Contents/MacOS/AvidMediaComposer
Identifier: com.avid.mediacomposer
Version: 5.5.2.18475 (5.5.2)
Code Type: X86 (Native)
Parent Process: launchd [109]

Date/Time: 2011-08-08 11:47:20.813 +0200
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6

Interval Since Last Report: 577125 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 542870 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: 3DD0ACE3-44CB-4287-9FE9-47E32DD9E220

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffffff
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Hope someone can help.. It's pretty urgent!
Thanks in advance!

Kind regards
Kasper

wolfgang · Joined: 04 Jul 2005 Posts: 74

10.6.8 is not supported by 5.5.2

update to 5.5.3 for support of 10.6.8 v1.1 and lion 10.7.0
10.7.1 is not supported by 5.5.3 !

beofilm · Joined: 04 Jul 2005 Posts: 3

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 2584

What happened when you tried one of the other MXO2 Mini's on this system with the crash? Did it also crash?

Do you see the options in the Matrox application (in system preferences)? In other words, is the MXO2 Mini being properly detected before even loading an application?

If all fails, I would suggest remove Matrox 2.2.1 and installing any other version that performs a firmware update. You can try to go back to 2.0 and then remove 2.0 and go back to 2.2.1 or even just use 2.2.3.

Please do check all cables and connections. I would suggest completely removing the Matrox hardware and then reconnecting everything making sure the PCI adapter is secure and that the host cable is connected in the proper orientation (B side goes up).

Please update the thread once you are ready.
_________________
Regards,
Joe
Matrox Video Technical Support

DougRyan · Joined: 04 Jul 2005 Posts: 1

I'm running a Matrox MX02 Mini version 2.2.3 on Media Composer 5.5.2.1 on MacOSX 10.6.7.

I'm also getting a lot of crashes. It's the only system I'm running on a Matrox so I can't test it on another system.

I saw in a forum that disabling fast scrub might help.

Any suggestions? Thanks for your help.

Doug