MXO Install Hardware not detected

BCSPD · Joined: 04 Jul 2005 Posts: 1

After the install, when the installer checks for the device and attempts to detect it, it sits there for an indefinite time period.

After restart, it shows no connection.

Any ideas??

Model Name: MacBook Pro
Model Identifier: MacBookPro5,5
Processor Name: Intel Core 2 Duo
Processor Speed: 2.26 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP55.00AC.B03
SMC Version (system): 1.47f2

NVIDIA GeForce 9400M:

Chipset Model: NVIDIA GeForce 9400M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0863
Revision ID: 0x00b1
ROM Revision: 3427

USB High-Speed Bus:

Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x0aa6
PCI Revision ID: 0x00b1
PCI Vendor ID: 0x10de
Bus Number: 0x24

ConvertDVI:

Product ID: 0x8005
Vendor ID: 0x18ea
Version: 50.61
Speed: Up to 480 Mb/sec
Manufacturer: Matrox
Location ID: 0x24100000
Current Available (mA): 500
Current Required (mA): 0

outlandercreative · Joined: 04 Jul 2005 Posts: 12

I'd love to see the answer to this as I have had the EXACT same problem for a while with NO answers!

Matrox_Support_Joe · Site Admin Joined: 04 Jul 2005 Posts: 2573

Could you both call us regarding these installation issues. It will be a lot faster to resolve and we can work on your system remotely to diagnose and resolve the problem (with your permission)?

We are open from 9am to 5pm EST (mon-fri).

Thank you. Look forward to hearing from you and helping you.
_________________
Regards,
Joe
Matrox Video Technical Support