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Matrox MXO User Forum Forum Index
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  Topic: Will my MXO2LE work with Mac OS 10.13?
Matrox_Support_Sam

Replies: 1
Views: 8

PostForum: MXO2 Family and Mojito MAX with FCP X and Compressor (Mac)   Posted: Tue Oct 15, 2019 1:44 pm   Subject: Will my MXO2LE work with Mac OS 10.13?
Please note we do not support OS 10.13 and the MXO2 will not work under this setup.

Please note we do not have future drivers planned for OS 10.13 support.
http://forum.matrox.com/mxo/viewtopic.ph ...
  Topic: Statutory Holiday - October 14th, 2019
Matrox_Support_Sam

Replies: 0
Views: 10

PostForum: Announcements   Posted: Fri Oct 11, 2019 10:01 am   Subject: Statutory Holiday - October 14th, 2019
Dear customers,

We would like to inform you that on Monday, October 14th 2019, our Technical Support and Customer Care departments will be closed due to statutory holiday. We will resume normal bu ...
  Topic: New user - seeking guidance
Matrox_Support_Sam

Replies: 3
Views: 154

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Wed Aug 14, 2019 8:05 am   Subject: New user - seeking guidance
No problem, we are available from Monday to Friday from 9am to 5pm (EST).
  Topic: MAX H.264 Capture application is crashing
Matrox_Support_Sam

Replies: 13
Views: 334

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Fri Aug 09, 2019 12:55 pm   Subject: MAX H.264 Capture application is crashing
Please let us know your results after trying on another computer system.
  Topic: MAX H.264 Capture application is crashing
Matrox_Support_Sam

Replies: 13
Views: 334

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Thu Aug 08, 2019 1:33 pm   Subject: MAX H.264 Capture application is crashing
Hi Ken,

In the meanwhile before our remote session, you mentioned this used to work under same OS and Matrox drivers. Do you know what changed on the system? Any recent Windows updates? Was there a ...
  Topic: MAX H.264 Capture application is crashing
Matrox_Support_Sam

Replies: 13
Views: 334

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Thu Aug 08, 2019 1:22 pm   Subject: MAX H.264 Capture application is crashing
No problem!
  Topic: MAX H.264 Capture application is crashing
Matrox_Support_Sam

Replies: 13
Views: 334

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Thu Aug 08, 2019 1:10 pm   Subject: MAX H.264 Capture application is crashing
Our tech support hours are from 9am to 5pm EST. So tomorrow morning would be fine at 11am EST?

Please email us when you are ready. Our technician will be able to remotely login.
  Topic: MAX H.264 Capture application is crashing
Matrox_Support_Sam

Replies: 13
Views: 334

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Thu Aug 08, 2019 12:46 pm   Subject: MAX H.264 Capture application is crashing
Hi Ken,

Is it possible to login to the system to perform a remote session?

Please send your email to mxosupport@matrox.com.

You can also try setting User Account Control Settings (UAC) to Nev ...
  Topic: MAX H.264 Capture application is crashing
Matrox_Support_Sam

Replies: 13
Views: 334

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Thu Aug 08, 2019 8:01 am   Subject: MAX H.264 Capture application is crashing
Hi Ken,

Thanks for the update. Please let us know the information in X-info is detected for Hardware.

What is the application being used with MXO2 besides the MAX Capture app? Premiere?

Pleas ...
  Topic: New user - seeking guidance
Matrox_Support_Sam

Replies: 3
Views: 154

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Wed Aug 07, 2019 1:36 pm   Subject: New user - seeking guidance
Hi trumc43,

With the MXO2, you do not need to update the Matrox cable or card to record in HD. You will however, need to set the settings in your capture utility or Premiere, depending on the workf ...
  Topic: MAX H.264 Capture application is crashing
Matrox_Support_Sam

Replies: 13
Views: 334

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Wed Aug 07, 2019 1:19 pm   Subject: MAX H.264 Capture application is crashing
Hi,

Sorry for the delayed response.Can you verify that the Matrox hardware is being detected in X-info tab? The X-info is located on bottom right hand corner of taskbar with a green M icon.

You ...
  Topic: Matrox MXO2 audio missing on HDMI output with 1080p25 CS6
Matrox_Support_Sam

Replies: 1
Views: 1271

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Thu May 09, 2019 8:57 am   Subject: Matrox MXO2 audio missing on HDMI output with 1080p25 CS6
Have you tried running the latest Mtx.utils 8.0 drivers?
  Topic: Opening export window needs to much time, need help please
Matrox_Support_Sam

Replies: 3
Views: 531

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Fri Apr 12, 2019 10:09 am   Subject: Opening export window needs to much time, need help please
You're welcome and glad to hear its working!
  Topic: Opening export window needs to much time, need help please
Matrox_Support_Sam

Replies: 3
Views: 531

PostForum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows)   Posted: Fri Apr 12, 2019 9:03 am   Subject: Opening export window needs to much time, need help please
Hi Alex,

Please see this Known Issues and workaround post here: http://forum.matrox.com/mxo/viewtopic.php?t=5352
  Topic: Older MacBook Pro system suddenly not finding MX02 hardware
Matrox_Support_Sam

Replies: 3
Views: 2553

PostForum: MXO2 Family and Mojito MAX with Final Cut Studio & QuickTime based software (Mac)   Posted: Tue Aug 15, 2017 12:43 pm   Subject: Older MacBook Pro system suddenly not finding MX02 hardware
Great to hear!
 
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