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| Author | Message |
|---|---|
 Topic: Statutory Holidays - June 24th 2020 and July 1st 2020 |
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| Matrox_Support_Sam Replies: 0 Views: 24 |
 Forum: Announcements Posted: Mon Jun 22, 2020 10:05 am Subject: Statutory Holidays - June 24th 2020 and July 1st 2020 |
| Dear customers,
We would like to inform you that on Wednesday, June 24th 2020 and July 1st 2020, our Technical Support and Customer Care departments will be closed due to statutory holidays. We wil ... |
|
| Topic: MXO2 Mini with VCR / Component or HDMI |
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| Matrox_Support_Sam Replies: 2 Views: 3325 |
Forum: General Discussions Posted: Thu May 21, 2020 8:58 am Subject: MXO2 Mini with VCR / Component or HDMI |
| This behavior is usually indicative of copy protected signals-HDCP, especially when blue screen is seen. | |
| Topic: Can't downloading driver/software: no permission |
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| Matrox_Support_Sam Replies: 3 Views: 5392 |
Forum: MXO2 Family and Mojito MAX with Final Cut Studio & QuickTime based software (Mac) Posted: Mon Mar 30, 2020 1:44 pm Subject: Can't downloading driver/software: no permission |
| Thanks for the update. | |
| Topic: Can't downloading driver/software: no permission |
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| Matrox_Support_Sam Replies: 3 Views: 5392 |
Forum: MXO2 Family and Mojito MAX with Final Cut Studio & QuickTime based software (Mac) Posted: Mon Mar 30, 2020 10:40 am Subject: Can't downloading driver/software: no permission |
| Hi,
Please send us an email to mxosupport@matrox.com so we can provide you with the drivers. |
|
| Topic: Technical Support - COVID-19 Update |
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| Matrox_Support_Sam Replies: 0 Views: 549 |
Forum: Announcements Posted: Thu Mar 19, 2020 9:24 am Subject: Technical Support - COVID-19 Update |
| The Matrox Technical Support team is working remotely as part of social distancing to help slow down the spread of COVID-19. Leaving us a phone message after the tone will send a notification to the s ... | |
| Topic: MXO2 LE on Windows 10 with Premiere Pro 2020 |
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| Matrox_Support_Sam Replies: 1 Views: 2564 |
Forum: General Discussions Posted: Wed Mar 11, 2020 10:58 am Subject: MXO2 LE on Windows 10 with Premiere Pro 2020 |
| We have taken this issue offline with the customer.
This has corrected the customer's issue: http://forum.matrox.com/mxo/viewtopic.php?t=14599 |
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| Topic: PCIe host adaptor required |
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| Matrox_Support_Sam Replies: 2 Views: 5689 |
Forum: Pre-Purchase for Matrox MXO2, MXO2 LE and MXO2 Rack Posted: Fri Jan 17, 2020 9:34 am Subject: PCIe host adaptor required |
| This post has been handled offline. | |
| Topic: mxo2 mini |
|
| Matrox_Support_Sam Replies: 1 Views: 5454 |
Forum: MXO2 Family and Mojito MAX with Adobe CC 2015 (Mac) Posted: Tue Dec 10, 2019 3:52 pm Subject: mxo2 mini |
| Hi,
As mentioned in this posting, there is no planned support for future releases of OSX. http://forum.matrox.com/mxo/viewtopic.php?t=14381 The last supported OS version is Yosemite OSX with MXO ... |
|
| Topic: Matrox MX02 LE Windows 10 Premiere Pro CC compatibility |
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| Matrox_Support_Sam Replies: 1 Views: 5523 |
Forum: MXO2 Family and Mojito MAX with Adobe CC 2015 (Windows) Posted: Tue Dec 03, 2019 11:07 am Subject: Matrox MX02 LE Windows 10 Premiere Pro CC compatibility |
| The latest version of Adobe supported using latest Mtx.utils 8.0 drivers is Adobe CC2015.2 release. We do not support Windows 10 drivers. However, some users have been working fine with latest Mtx.uti ... | |
| Topic: Mojito Max Support |
|
| Matrox_Support_Sam Replies: 1 Views: 872 |
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Mon Nov 18, 2019 3:31 pm Subject: Mojito Max Support |
| Hi George,
We have not validated the last MXO2 drivers with Windows 10 and newer versions of Adobe. Some users are working well under Windows 10, however, this would be at your discretion. Unfor ... |
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| Topic: Will my MXO2LE work with Mac OS 10.13? |
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| Matrox_Support_Sam Replies: 3 Views: 1467 |
Forum: General Discussions Posted: Tue Oct 15, 2019 1:44 pm Subject: Will my MXO2LE work with Mac OS 10.13? |
| Please note we do not support OS 10.13 and the MXO2 will not work under this setup.
Please note we do not have future drivers planned for OS 10.13 support. http://forum.matrox.com/mxo/viewtopic.ph ... |
|
| Topic: New user - seeking guidance |
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| Matrox_Support_Sam Replies: 3 Views: 1170 |
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Wed Aug 14, 2019 8:05 am Subject: New user - seeking guidance |
| No problem, we are available from Monday to Friday from 9am to 5pm (EST). | |
| Topic: MAX H.264 Capture application is crashing |
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| Matrox_Support_Sam Replies: 13 Views: 1762 |
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Fri Aug 09, 2019 12:55 pm Subject: MAX H.264 Capture application is crashing |
| Please let us know your results after trying on another computer system. | |
| Topic: MAX H.264 Capture application is crashing |
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| Matrox_Support_Sam Replies: 13 Views: 1762 |
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Thu Aug 08, 2019 1:33 pm Subject: MAX H.264 Capture application is crashing |
| Hi Ken,
In the meanwhile before our remote session, you mentioned this used to work under same OS and Matrox drivers. Do you know what changed on the system? Any recent Windows updates? Was there a ... |
|
| Topic: MAX H.264 Capture application is crashing |
|
| Matrox_Support_Sam Replies: 13 Views: 1762 |
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Thu Aug 08, 2019 1:22 pm Subject: MAX H.264 Capture application is crashing |
| No problem! | |
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