Author |
Message |
Topic: Matrox MX02 LE Windows 10 Premiere Pro CC compatibility |
Matrox_Support_Sam
Replies: 1
Views: 29
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Forum: MXO2 Family and Mojito MAX with Adobe CC 2015 (Windows) Posted: Tue Dec 03, 2019 11:07 am Subject: Matrox MX02 LE Windows 10 Premiere Pro CC compatibility |
The latest version of Adobe supported using latest Mtx.utils 8.0 drivers is Adobe CC2015.2 release. We do not support Windows 10 drivers. However, some users have been working fine with latest Mtx.uti ... |
Topic: Mojito Max Support |
Matrox_Support_Sam
Replies: 1
Views: 39
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Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Mon Nov 18, 2019 3:31 pm Subject: Mojito Max Support |
Hi George,
We have not validated the last MXO2 drivers with Windows 10 and newer versions of Adobe. Some users are working well under Windows 10, however, this would be at your discretion.
Unfor ... |
Topic: Will my MXO2LE work with Mac OS 10.13? |
Matrox_Support_Sam
Replies: 1
Views: 72
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Forum: MXO2 Family and Mojito MAX with FCP X and Compressor (Mac) Posted: Tue Oct 15, 2019 1:44 pm Subject: Will my MXO2LE work with Mac OS 10.13? |
Please note we do not support OS 10.13 and the MXO2 will not work under this setup.
Please note we do not have future drivers planned for OS 10.13 support.
http://forum.matrox.com/mxo/viewtopic.ph ... |
Topic: Statutory Holiday - October 14th, 2019 |
Matrox_Support_Sam
Replies: 0
Views: 86
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Forum: Announcements Posted: Fri Oct 11, 2019 10:01 am Subject: Statutory Holiday - October 14th, 2019 |
Dear customers,
We would like to inform you that on Monday, October 14th 2019, our Technical Support and Customer Care departments will be closed due to statutory holiday. We will resume normal bu ... |
Topic: New user - seeking guidance |
Matrox_Support_Sam
Replies: 3
Views: 240
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Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Wed Aug 14, 2019 8:05 am Subject: New user - seeking guidance |
No problem, we are available from Monday to Friday from 9am to 5pm (EST). |
Topic: MAX H.264 Capture application is crashing |
Matrox_Support_Sam
Replies: 13
Views: 530
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Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Fri Aug 09, 2019 12:55 pm Subject: MAX H.264 Capture application is crashing |
Please let us know your results after trying on another computer system. |
Topic: MAX H.264 Capture application is crashing |
Matrox_Support_Sam
Replies: 13
Views: 530
|
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Thu Aug 08, 2019 1:33 pm Subject: MAX H.264 Capture application is crashing |
Hi Ken,
In the meanwhile before our remote session, you mentioned this used to work under same OS and Matrox drivers. Do you know what changed on the system? Any recent Windows updates? Was there a ... |
Topic: MAX H.264 Capture application is crashing |
Matrox_Support_Sam
Replies: 13
Views: 530
|
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Thu Aug 08, 2019 1:22 pm Subject: MAX H.264 Capture application is crashing |
No problem! |
Topic: MAX H.264 Capture application is crashing |
Matrox_Support_Sam
Replies: 13
Views: 530
|
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Thu Aug 08, 2019 1:10 pm Subject: MAX H.264 Capture application is crashing |
Our tech support hours are from 9am to 5pm EST. So tomorrow morning would be fine at 11am EST?
Please email us when you are ready. Our technician will be able to remotely login. |
Topic: MAX H.264 Capture application is crashing |
Matrox_Support_Sam
Replies: 13
Views: 530
|
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Thu Aug 08, 2019 12:46 pm Subject: MAX H.264 Capture application is crashing |
Hi Ken,
Is it possible to login to the system to perform a remote session?
Please send your email to mxosupport@matrox.com.
You can also try setting User Account Control Settings (UAC) to Nev ... |
Topic: MAX H.264 Capture application is crashing |
Matrox_Support_Sam
Replies: 13
Views: 530
|
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Thu Aug 08, 2019 8:01 am Subject: MAX H.264 Capture application is crashing |
Hi Ken,
Thanks for the update. Please let us know the information in X-info is detected for Hardware.
What is the application being used with MXO2 besides the MAX Capture app? Premiere?
Pleas ... |
Topic: New user - seeking guidance |
Matrox_Support_Sam
Replies: 3
Views: 240
|
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Wed Aug 07, 2019 1:36 pm Subject: New user - seeking guidance |
Hi trumc43,
With the MXO2, you do not need to update the Matrox cable or card to record in HD. You will however, need to set the settings in your capture utility or Premiere, depending on the workf ... |
Topic: MAX H.264 Capture application is crashing |
Matrox_Support_Sam
Replies: 13
Views: 530
|
Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Wed Aug 07, 2019 1:19 pm Subject: MAX H.264 Capture application is crashing |
Hi,
Sorry for the delayed response.Can you verify that the Matrox hardware is being detected in X-info tab? The X-info is located on bottom right hand corner of taskbar with a green M icon.
You ... |
Topic: Matrox MXO2 audio missing on HDMI output with 1080p25 CS6 |
Matrox_Support_Sam
Replies: 1
Views: 1346
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Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Thu May 09, 2019 8:57 am Subject: Matrox MXO2 audio missing on HDMI output with 1080p25 CS6 |
Have you tried running the latest Mtx.utils 8.0 drivers? |
Topic: Opening export window needs to much time, need help please |
Matrox_Support_Sam
Replies: 3
Views: 615
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Forum: MXO2 Family and Mojito MAX with previous versions of Adobe & other supported software (Windows) Posted: Fri Apr 12, 2019 10:09 am Subject: Opening export window needs to much time, need help please |
You're welcome and glad to hear its working! |
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